It Support Engineer- Barcelona, Spain (Dispatch / On Demand Request).

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

Website: spotonps.pl

• This Job Opportunity is only offered for candidates living and eligible to work in Spain.

Salary: Kindly share your salary expectations.

Client: BPO Company.

The Role

Office Based – Barcelona, Spain

Job Description

As a Sales Development Representative, you will ensure that service delivery aligns with contractual sales targets and Key Performance Indicators (KPIs).

Detailed Duties and Responsibilities

• Ensure that service delivery aligns with contractual sales targets and Key Performance Indicators (KPIs).
• Participate in initiatives aimed at enhancing customer satisfaction and improving sales performance.
• Meet and exceed assigned sales targets while maximizing sales opportunities on every call.
• Accurately document customer interactions and maintain detailed account records as required.
• Maintain a comprehensive understanding of products, pricing, promotions, and internal procedures.
• Address billing inquiries by explaining the details of customer accounts.
• Use scripts and/or probing techniques to assess customer needs and recommend the most suitable product or service.
• Greet customers courteously, professionally, and in accordance with established procedures.

Ideal Profile Targeted Qualifications

• Fluency in German Language, C2 level.
• Fluency in English Language, C1 level or Higher.
• Proficient in computer skills and technology use.
• Dynamic and Energetic.
• Strong focus on achieving goals and driving results.
• Motivated and self-starter.

Interpersonal Skills

• Communicative, able to express ideas clearly.
• Interpreting needs and fulfilling them effectively.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient, performing tasks in the simplest ways possible.
• Organized and punctual, ensuring smooth operations.
• Flexible, able to adapt to different responsibilities.
• Good listener, attentive to others without judgment.
• Precise, ensuring accuracy in tasks.
• Willingness to acquire new knowledge.
• Customer service oriented, friendly and polite.

What's on Offer?

• Opportunity within a company with a solid track record of performance.
• Join a market leader within IT Services.
• A role that offers a breadth of learning opportunities.