IT Support Engineer

La Fosse; Madrid; Presencial; EUR 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

A leading company in sustainable energy solutions is seeking an Onsite IT Support Engineer for their Madrid office. This part-time, hands-on position requires a proactive individual with desktop support experience, particularly in a Windows environment. The ideal candidate will troubleshoot IT issues, maintain equipment, and collaborate with a global IT team, ensuring seamless operations in a dynamic work environment.

Formación

• Proven experience in desktop support, preferably in a Windows environment.
• Familiarity with Cisco and Palo Alto networking equipment.
• Excellent communication skills in English; Spanish proficiency highly desirable.

Responsabilidades

• Provide onsite desktop support for end users, troubleshooting hardware/software issues.
• Perform desktop imaging and deployment of new equipment.
• Coordinate with the US IT team to resolve endpoint issues efficiently.

Conocimientos

Technical troubleshooting

Windows OS administration

Desktop imaging

Incident management

Customer service mindset

Herramientas

Cisco

Palo Alto

HP laptops

Descripción del empleo

Schedule : Part-time, 3 days per week (8 hours per day), Onsite Only

Languages : English Mandatory + Spanish highly appreciated

Introduction

Our client, a global leader in sustainable energy solutions, is seeking an Onsite IT Support Engineer to join our Madrid office. This role is ideal for a proactive and technically skilled professional who thrives in a dynamic environment and enjoys hands-on support.

You will be the primary point of contact for end-user IT support, collaborating closely with our global IT team in Chicago.

Key Responsibilities

• Provide onsite desktop support for end users, including troubleshooting and resolving hardware, software, and networking issues on HP laptops and Windows operating systems.
• Perform desktop imaging and deployment of new equipment.
• Act as "smart hands" for basic tasks in the Intermediate Distribution Frame (IDF) room, such as cabling, device resets, and simple equipment checks.
• Coordinate with the US IT team to escalate and resolve endpoint issues efficiently.
• Support and maintain Cisco and Palo Alto networking equipment under direction from remote teams.
• Ensure all IT incidents and service requests are logged and tracked to resolution.
• Maintain a professional and customer-focused approach at all times.

Context

This position supports our client's Madrid office, serving as the go-to technical resource for onsite end user support. You will work closely with both local staff and the global IT team, ensuring seamless IT operations in a fast-paced, international environment.

The role requires a strong communicator who is comfortable working independently and managing a diverse range of technical issues.

Key Skills & Qualifications

• Proven experience in desktop support, preferably in a Windows environment.
• Hands-on experience with HP laptops, desktop imaging, and troubleshooting endpoint devices.
• Familiarity with Cisco and Palo Alto networking equipment.
• Ability to perform basic "smart hands" tasks in an IDF room (e.g., patching cables, device reboots).
• Strong problem-solving and organizational skills.
• Excellent communication skills in English; Spanish proficiency highly desirable.
• Ability to work onsite in Madrid three days per week (no remote work).
• Customer service mindset with a proactive approach to issue resolution.

Full Skills Needed

• Technical troubleshooting (hardware / software)
• Windows OS administration and support
• Desktop imaging and deployment
• Incident and service request management
• Strong interpersonal and communication skills
• Ability to work independently and as part of a global team
• Attention to detail and reliability in an onsite setting

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