IT SUPPORT ENGINEER

Our client is an important multinational company in the chemical sector. We are looking for an IT Support for its headquarters in El Prat de Llobregat.

Purpose of the role:

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

The second part of the role is to maintain the IT-infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and in order to guarantee its optimum availability and adherence to agreed service levels.

Requirements:

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems/programs is a plus.
• Fluent in English, preferred in the local language.
• Well organized and able to analyze an IT problem in a short timeframe
• User/Client oriented
• Motivated to help people with IT problems
• Capable of understanding and accepting the impact on the business
• Enjoy working in a team
• Min. Bachelor ICT or similar by experience (> 5 years)

Responsibilities:

• Offer first line support for incidents to restrict and prevent an interruption of the IT services.
• Using Topdesk as the ITSM tool.
• Update procedures and configurations to offer the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
• Help ensure a continuous service to guarantee the agreed service levels with focus on the end-users.
• Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software to implement IT infrastructure successfully.
• Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
• Create and update FAQ documentation.
• Stay informed about evolutions within the specific field, keeping knowledge up-to-date within the context of new developments to strengthen credibility by offering a service based on updated knowledge.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting