IT support engineer

Job Description:

IT Support Engineer at Ravago

• Full-time
• Hybrid
• Catalonia, Spain
• Experience required
• 16/4/25

About Ravago

Ravago is a global provider of solutions in the distribution, resale, and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values: human focus, professionalism, humility, and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Purpose of the Role

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) & updating CMDB, in order to provide a tangible and fast end-user IT service. The second part of the role is to maintain the IT-infrastructure, resolve structural problems to ensure that the continuity and efficiency of the IT-infrastructure meets the needs of the organization and guarantees its optimum availability and adherence to agreed service levels.

Requirements

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems/programs is a plus
• Fluent in Spanish and/or Catalan
• Fluent in English
• Well organized and able to analyze an IT problem in a short timeframe
• User/client-oriented
• Motivated to help people with IT problems
• Good communicator
• Capable of understanding and accepting the impact on the business
• Enjoys working in a team
• Min. Bachelor in ICT or similar experience (3-5 years)
• Availability to travel occasionally to a work center of Grupo Ravago España (Manresa, Tarragona, or Vic)

Principal Responsibilities/Tasks

• Offer first-line support for incidents to restrict and prevent interruptions of IT services
• Utilize Topdesk as the ITSM tool from Ravago
• Update procedures and configurations to provide necessary tools to the first line to ensure stability of the environment within agreed service levels
• Help ensure continuous service to guarantee agreed service levels with focus on end-users
• Be responsible for technical realizations and manage necessary installations and configurations of hardware and software to implement IT infrastructure successfully
• Inform, train, and guide end-users to ensure systems are used efficiently
• Create and update FAQ documentation
• Stay informed about evolutions in the field and keep knowledge up to date with new developments to strengthen credibility by offering continuously updated service

What Do We Offer?

• Be part of the IT team of the Center of Expertise of Grupo Ravago
• Stable full-time project with a salary commensurate with the candidate's experience
• Partial subsidy of the corporate canteen for food service
• 39 hours and 40 minutes working week, with flexible hours and intensive working hours on Fridays
• Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week
• 22 days' holiday + free time off

We are waiting for you!