IT SUPPORT ENGINEER

Randstad Digital España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A multinational company in the chemical sector is seeking an IT Support professional for its headquarters in El Prat de Llobregat. The role involves end-user service delivery, maintaining the IT-infrastructure, and resolving structural problems to ensure service efficiency and continuity. Ideal candidates will possess strong knowledge of Microsoft tools, excellent team collaboration skills, and a Bachelor’s degree in ICT or equivalent experience.

Formación

• Min. Bachelor in ICT or similar experience.
• User/client-oriented with strong problem analysis skills.
• Fluent in English, preferably local language.

Responsabilidades

• Provide first-line support for incidents and IT service delivery.
• Maintain IT infrastructure and ensure continuity.
• Create and update FAQ documentation for end-users.

Conocimientos

Microsoft Platform Tools

Client oriented

Problem analysis

Team player

Fluent in English

Educación

Bachelor in ICT

Herramientas

Topdesk

Descripción del empleo

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Our client is an important multinational company in the chemical sector. We are looking for an IT Support for its headquarters in El Prat de Llobregat.

Purpose of the role :

To take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) & updating CMDB, in order to provide a tangible and fast end user IT service.

The second part of the role is to maintain the IT-infrastructure, resolve structural problems to ensure that the continuity and efficiency of the IT-infrastructure meet the needs of the organization, and guarantee its optimum availability and adherence to agreed service levels.

Requirements :

• Very good knowledge of Microsoft Platform Tools
• Knowledge of other systems / programs is a plus.
• Fluent English, preferably in the local language.
• Well organized and able to analyze an IT problem in a short timeframe
• User / Client oriented
• Motivated to help people with IT problems
• Capable of understanding and accepting the impact on the business
• Team player
• Min. Bachelor in ICT or similar by experience (>

5 years)

• Provide first-line support for incidents to prevent and restrict IT service interruptions.
• Use Topdesk as the ITSM tool.
• Update procedures and configurations to ensure stability and support the first line in maintaining environment within service levels.
• Help ensure continuous service to meet agreed service levels with a focus on end-users.
• Responsible for technical implementations, including necessary installations and configurations of hardware and software to successfully deploy IT infrastructure.
• Inform, train, and guide end-users to maximize system usage and efficiency.
• Create and update FAQ documentation.
• Stay informed about developments within the field and keep knowledge up-to-date to provide credible, current service.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

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