IT Support Associate

NTT DATA North America; Barcelona; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a forward-thinking organization as an IT Support Associate in Barcelona, where you will be responsible for the installation and maintenance of desktops and peripherals. This role offers the opportunity to engage with customers and ensure their satisfaction through effective troubleshooting and support. With a commitment to innovation and technology, this dynamic company provides a platform for your professional growth in a collaborative environment. If you are passionate about technology and customer service, this position is perfect for you.

Formación

• 1-3 years of relevant experience in IT support.
• Proficient in Windows; knowledge of Linux/Unix may be required.

Responsabilidades

• Install, maintain, and optimize desktop/notebook configurations.
• Diagnose and resolve product performance problems.
• Instruct customers on system operation and maintenance.

Conocimientos

Windows Operating System

Linux/Unix

A+ Certification

Troubleshooting

Customer Service

Educación

Relevant Experience (1-3 years)

Equivalent Combination of Education and Work Experience

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an IT Support Associate to join our team in Barcelona, Catalunya (ES-CT), Spain (ES).

Overview :

Responsible for on-site and / or remote installation, implementation, maintenance, troubleshooting and / or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Responsibilities :

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop / notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Experience :

1-3 years of relevant experience or equivalent combination of education and work experience.

Proficient in Windows operating system environment; knowledge of Linux / Unix operating systems may be required.

A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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