IT Support and Solutions Specialist

Trek Bicycle Corporation; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a skilled IT Support and Solutions Specialist Level 2 to join their dynamic team. This role is pivotal in maintaining IT infrastructure and providing technical assistance across corporate and retail locations in South Europe. The ideal candidate will possess strong troubleshooting skills, a solid technical background, and the ability to communicate effectively in both English and Spanish. Join a forward-thinking organization that values growth and offers opportunities to work with a diverse IT team focused on excellence and customer satisfaction.

Servicios

Flexible Working Hours

Professional Development Opportunities

Health Insurance

Team Building Activities

Formación

• 2-4 years of hands-on experience in IT support with a focus on troubleshooting.
• Strong knowledge of IT systems, hardware, software, and networking.

Responsabilidades

• Provide technical support for hardware, software, and network issues.
• Guide users through self-service solutions and IT training.

Conocimientos

IT Support

Troubleshooting

Technical Support

Active Directory

System Administration

Communication Skills

Problem Solving

Educación

Degree in Information Technology

Degree in Computer Science

Herramientas

Ticketing Systems

Asset Management Tools

Cloud Services

Descripción del empleo

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!

Job Description

About the role

Job Overview : We are seeking a highly skilled and motivated IT Support and Solutions Specialist Level 2 to join our dynamic IT team. This position plays a key role in supporting and maintaining our IT infrastructure providing troubleshooting technical assistance and advanced solutions to our corporate and retail locations within South Europe while ensuring seamless operations within the organization. The ideal candidate will have a strong technical background the ability to handle complex IT issues and excellent communication skills in English and Spanish to provide training and support to users across the company.

Job Description

Job Title : IT Support and Solutions Specialist Level 2

Reports to : IT Infrastructure Manager

Job Type : Full Time Permanent

Key Responsibilities :

• First Point of Contact : Act as the first point of contact for IT issues and service requests ensuring ticket priorities are set correctly and assigned to the appropriate queue based on competence.
• Technical Support : Provide basic to advanced technical support for hardware software and network issues using the ticketing system to log track and resolve issues efficiently based on defined Service Level Agreements (SLAs).
• SelfService Support : Guide users through selfservice solutions and basic IT training to empower them in resolving routine issues independently.
• Training & Orientation : Deliver IT orientation and security training for new hires ensuring a strong understanding of company IT systems and security policies.
• System Installation & Configuration : Install configure and maintain IT systems in compliance with internal standards including security patches and updates.
• Asset Management : Maintain accurate asset inventory using Treks asset management tool to ensure proper tracking and lifecycle management of all IT assets.
• Documentation & Knowledge Base : Regularly review and update internal and external documentation to ensure it is accurate comprehensive and userfriendly.
• System Upgrades & Deployments : Assist the IT team with system upgrades software rollouts and deployments as needed.
• Policy & Security Protocols : Stay current with IT policies security protocols and best practices to ensure compliance and system integrity.
• Project Leadership : Lead IT projects including system migrations software rollouts process automation and infrastructure improvements driving successful project outcomes.
• CrossFunctional Collaboration : Collaborate with crossfunctional teams (e.g. Security Operations Networking Infrastructure) to improve IT processes and resolve technical challenges.
• Lead Escalated Cases : Take the lead on escalated IT support cases that require indepth technical analysis and expertise.

Qualifications :

• Education : Degree in Information Technology Computer Science or a related field (or equivalent work experience).
• Experience : 24 years of handson experience in IT support with a strong focus on troubleshooting system administration and technical support in a corporate environment.
• Certifications : Relevant IT certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or similar certifications preferred.
• Technical Skills :

Strong knowledge of IT systems hardware software and networking.

• Proficiency in Active Directory management system installations and patch management.
• Familiarity with IT security protocols and best practices.
• Experience with troubleshooting common IT issues (password resets software conflicts etc..
• Familiarity with cloud services server administration and networking protocols.
• Experience with ticketing systems and asset management tools.

Personal Attributes :

• Strong analytical and problemsolving skills.
• Excellent communication skills both written and verbal in English and Spanish. French and Italian whilst not essential would be beneficial.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive and detailoriented with a commitment to continuous learning and improvement.
• Ability to work independently as well as part of a team.
• Strong customer service orientation and a userfocused mindset.
• Fulltime position with occasional oncall support requirements.
• Opportunity to work with a diverse and dynamic IT team.

How to Apply : Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience. We look forward to hearing how you can contribute to our IT teams success!

If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!

Required Experience :

Unclear Seniority

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1