IT Support Analyst 4608

Lightsource bp; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company dedicated to renewable energy solutions as a Support Analyst. In this dynamic role, you'll be part of a dedicated team providing essential IT support to users across multiple offices in EMEA. Your expertise in Microsoft 365 and customer service will be crucial in ensuring smooth operations and resolving technical issues efficiently. With a commitment to sustainability and innovation, this role offers a unique opportunity to contribute to a greener future while developing your skills in a supportive environment. Embrace a culture that values inclusivity and personal growth.

Servicios

Annual bonus

Retention bonus

Health insurance

Pension plan

Personal development initiatives

Formación

• 2+ years in IT support roles with a focus on Microsoft products.
• Experience in managing IT ticketing systems and providing 1st line support.

Responsabilidades

• Provide first-line helpdesk support for hardware and software issues.
• Diagnose and resolve issues with PC and Mac hardware and software.

Conocimientos

Microsoft 365

Intune

Entra

Exchange Online

Teams

SharePoint Online

ITIL standards

Customer service skills

Problem-solving skills

Attention to detail

Educación

ITIL v4 certification

Herramientas

ServiceNow

Descripción del empleo

We are Lightsource bp and are on a mission to become a global leader in onshore renewables, anchored by our proven track record in solar development.

For over a decade, we've been actively working to diversify the way our world is powered with sustainable and responsible renewable power. We aim to safely deliver affordable, reliable large-scale onshore renewable and energy storage solutions to help the world decarbonise.

Our growing business is constantly innovating and investing to help drive the energy transition. Our people and projects focus on supporting long-term sustainable growth and energy security.

Lightsource bp was fully acquired by bp in 2024.

What You'll Do

Summary

We are looking for a dynamic, hands-on Support Analyst who will be part of a team responsible for day-to-day IT support for our users in Madrid and additional EMEA offices (Poland, Portugal, Greece, Germany, Italy), both LSbp and managed WeWork-style offices.

Core Responsibilities

• Provide first-line helpdesk support and advice to users on hardware and software issues, both deskside and remote, for our internal staff, VIPs, and Executives.
• Respond to queries via tickets, chat, email, and phone for our global staff.
• Diagnose and resolve issues with PC and Mac hardware, software, networks, printers, telephony, and conferencing equipment.
• Maintain documentation of existing systems.
• Asset management.
• Work according to Standard Operating Procedures (SOPs).
• Research, install, and configure new equipment and software.
• Manage stocks of equipment, consumables, and supplies.
• Provide support and travel to different regional offices if needed.

Who We're Looking For

Knowledge

• Microsoft 365, Intune, and Entra.
• Exchange Online, Teams, and SharePoint Online - 1st Line Support.
• Experience with IT ticketing systems.
• Knowledge of ITIL standards.
• Ability to support meeting room equipment.

Qualifications

• ITIL v4 certification.

Experience

• Minimum 2 years in a similar role.
• Management of Microsoft Office products.
• Microsoft 365 Administration.
• Experience with ServiceNow (desirable).

What Challenges to Expect

• Supporting a range of technologies.
• Supporting a global workforce.
• Combining elements of 1st and 2nd line support.

What Makes You a Great Team Member

• Customer service skills: Polite, professional, understanding customer needs, resolving issues efficiently.
• Problem-solving skills: Logical, analytical, persistent.
• Attention to detail: Careful examination for accurate diagnosis and resolution.
• Self-discipline: Ability to work independently, prioritize, and manage time.

Why You'll Want to Work With Us

Our company is a place where you can be yourself and grow; a place where your ideas and opinions matter.

Be You

We pride ourselves on being an inclusive community where every individual is valued and respected.

Be Responsible

Our culture is driven by core values, including safety, responsibility, and biodiversity promotion in our solar projects.

Be Recognized

Alongside a competitive salary, we offer benefits such as annual bonus, retention bonus, bank, health insurance, pension, and more.

Be Inspired

Participate in initiatives supporting personal development, charitable causes, our solar honey project, and our Net Zero by 2025 campaign.

Our Core Values

Safety, Integrity, Respect, Sustainability, and Drive guide everything we do to create a sustainable future through responsible low-carbon energy projects.

Our Commitment to Women in STEM

We foster an inclusive, diverse workplace and are committed to empowering women in STEM, encouraging female professionals to join us. We support professional growth, continuous learning, mentorship, and career advancement, ensuring every voice is heard and valued. Join us to be part of a forward-thinking company prioritizing work-life balance and innovation towards a sustainable energy future.