It Support Analyst

Lightsourcelabs; Madrid; In loco; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Lightsource bp in Madrid is seeking a dynamic Support Analyst to join the IT team, delivering day-to-day desktop and user support for our local team and supporting the global offices.

You will handle 1st line helpdesk, manage tickets, and assist with hardware, software, and collaboration tools, with opportunities to work on enterprise AI initiatives and improving IT processes.

Competenze

• Experience in ITIL-based support and incident management.
• Experience with Windows/macOS devices, networks, printers and conferencing.
• Proficiency with Microsoft 365 administration and collaboration tools.

Mansioni

• Provide first line helpdesk support for hardware and software, deskside and remote.
• Manage queries via tickets, chat, email and phone for a global staff.
• Diagnose and resolve PC/Mac issues, networks, printers, telephony and conferencing.
• Maintain documentation of systems and SOPs.
• Asset management and stock control.
• Travel to regional offices as needed.
• Follow SOPs and assist with new equipment and software setup.

Conoscenze

Microsoft 365, Intune and Entra

Exchange Online, Teams and SharePoint

Meeting room equipment support

Formazione

ITIL v4

Strumenti

IT ticketing system

ServiceNow

Descrizione del lavoro

We are Lightsource bp – and we’re on a mission to become a global leader in onshore renewables, anchored by our proven track record in solar development.

For over a decade we’ve been actively working to diversify the way our world is powered with sustainable and responsible renewable power. We work to safely deliver affordable, reliable, large-scale onshore renewable and energy storage solutions to help the world decarbonise.

Our growing business is constantly innovating and investing to help drive the energy transition. Our people and projects are focused on supporting long-term sustainable growth and energy security.

Lightsource bp operates with five core values: Safety, Integrity, Respect, Sustainability, and Drive.

We seek to attract and hire individuals who share our commitment to creating a safe workplace, uphold the highest standards of integrity, and demonstrate respect for colleagues, communities, and the environment. Our recruitment process promotes sustainability by valuing long-term growth and responsible practices, while seeking candidates with the drive to innovate and lead in the global energy transition.

Together, these values shape how we engage, assess, and welcome talent to join us in delivering transformational solar power solutions worldwide.

Lightsource bp was fully acquired by bp in 2024.

What You’ll do

Summary

We are looking for a dynamic, hands‑on Support Analyst who will be part of a team responsible for the day-to-day IT support for our users in Madrid and supporting our Global offices and users.

Core Responsibilities

• Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and Execs
• Responding to queries via tickets, chat, email and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
• Maintaining documentation of existing systems.
• Asset management.
• Working to Standard Operating Procedures (SOP’s).
• Research, install and configure new equipment and software.
• Managing stocks of equipment, consumables, and other supplies.
• Provide support and if needed travel to different regional based offices.

Who we’re looking for

Knowledge

• Microsoft 365, Intune and Entra.
• Exchange Online, Teams and SharePoint Online 1st Line Support.
• Use and experience of IT ticketing system.
• Working to ITIL standards.
• Ability to provide meeting room equipment support.

Qualifications

• ITIL v4

Experience

• Experience in a similar role is essential (minimum 2yrs)
• Management of Microsoft Office based products.
• Microsoft 365 Administration.
• ServiceNow experience (desirable)

What challenges can you expect in this role?

• Providing support across a range of technologies
• Working to support a global workforce
• Role combines elements of 1st and 2nd line support

Why you’ll make a great member of the team

• Customer Service Skills: Ability to provide polite and professional service, understand customer needs, and resolve issues efficiently.
• Problem‑Solving Skills: Logical thinking, analytical skills, and persistence in resolving complex technical issues.
• Attention to Detail: Carefully examining all aspects of a problem to ensure accurate diagnosis and resolution.
• Self‑Discipline: Ability to work independently, prioritise tasks, and manage time effectively.

Why you’ll want to work for us

Our company is a place where you can be yourself and grow, a place where your ideas and opinions matter.

Be you: We pride ourselves on being an inclusive community, where every individual is valued and treated with respect.

Be responsible: Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.

Be recognized: Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention bank, health insurance, pension and other local benefits.

Be inspired: Beyond your day-to-day working life at Lightsource bp, there’s a variety of initiatives that will contribute to your own personal development. These include our charitable causes, supporting our solar honey project, or volunteering on our VIBES committee to name a few.

Our core values: Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low carbon energy projects. Our core values of Safety, Integrity, Respect, Sustainability and Drive are the guiding principles for everything we do.

This is a rare moment to join an enterprise AI function at the point where it scales. Lightsource bp has demonstrated demand from the workforce, a clear strategy direction, and the appetite to put real AI capability into the hands of the whole company. You will be one of the people who delivers that, not someone watching it happen from the sidelines.

A few specific reasons people stay:

• You will build a real CV in a high-demand field.Microsoft 365 Copilot administration, governed enterprise AI, and Low‑Code platform work are among the most marketable skills in IT right now, and you will get hands‑on depth in all of them.
• You will work on something with real momentum.Internal demand for enterprise AI is already proven, with strong adoption signals across the business. The appetite for what comes next is genuine, not theoretical.
• You will see your work used.The platforms you support will be used daily by colleagues across multiple regions, with measurable impact on how work gets done.
• You will work on something that matters.Lightsource bp exists to accelerate the energy transition. The AI capability you help build is part of how we do that faster, safer, and at greater scale.