IT Support Analyst

COFCO International; Barcelona; Presencial; EUR 28.000 - 35.000; Jornada completa

Descripción de la vacante

COFCO International is seeking an Information Technology Support Analyst to ensure the smooth running of their Global Service Desk. The role involves providing 1st level support to global users, documenting procedures, and ensuring adherence to IT best practices within a dynamic environment. Relevant experience in IT systems and a strong command of English and Ukrainian are essential for success in this role.

Formación

• 1-2 years experience in IT support roles.
• Basic knowledge of Windows/Linux servers and cloud services.
• Fluent in English and Ukrainian.

Responsabilidades

• Provide 1st level support for incident management and user requests.
• Document knowledge in IT Service Management tools.
• Collaborate with technical teams for solution compatibility.

Conocimientos

Troubleshooting

Communication

ITIL Foundations

Herramientas

ServiceNow

Microsoft Azure

Cisco

Huawei

Descripción del empleo

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JOB PURPOSE :

Ensure the smooth running of Global Service Desk and provide 1st level support to global users.

• Provide 1st level support on Incident Management :

Monitor IT systems and control 1st level incident creation of COFCO IT Services worldwide;

• Be the single point of contact (SPOC) for internal end-users;
• Do interactions with business, technical and operations end-users;
• Resolve incidents on 1st level support or escalate the incident to 2nd level of support;
• Provide 1st level support on Request Management :

Software Installations;

• Or other simple technical tasks;
• Provide 1st level support on Knowledge Management :

Document technical knowledge in IT Service Management tool (ServiceNow);

• Or other simple technical documentation guided by upper technical levels;
• Follow the corporate IT Service Management (ITSM) Best Practices : Incident, Request, Problem, Change, Asset, Service Level and Knowledge Management, mainly;
• Follow company-wide best practices for IT security;
• Stay up to date on technology and security information (news and trends);
• Provide feedback and raise improvements to other support technical teams on the day-to-day work.

Additionally :

• Support internal scoped technologies (e.g. SAP or Citrix), if required;
• Deliver other IT operational tasks related to incidents, requests, problems or changes, if required;
• Provide systems monitoring and systems testing, if required;
• Collaborate with technical teams to ensure solution compatibility with company standards.

REQUIREMENTS :

• At least 1-2 years of experience on similar jobs, or abilities / capabilities to complete with success the responsibilities of this job;
• Technology skills (basic knowledge) :

Windows and Linux servers (Windows Server 2019 / 2022);

• Windows and Linux PCs and laptops (Hardware, Software and OS : Windows 10 and 11);
• Cloud end-user : User Productivity (Citrix and Microsoft Office 365 services : MS Exchange, MS SharePoint and Active Directory);
• Cloud servers (Microsoft Azure and Huawei);
• Networking (Cisco and Huawei) and Security;
• Printers and peripherals : optional;
• ITIL Foundations or IT Service Management certification : optional;
• Ability to do troubleshooting with success through to complex environment;
• Communicate with success in a high-pressure environment;
• Fluent in English and Ukrainian (mandatory).

We kindly ask you to submit your application in English.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Food and Beverage Manufacturing and International Trade and Development

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