It Support Administrator

SandboxAQ; Sevilla; Presencial; EUR 30.000 - 40.000; A tiempo parcial

Descripción de la vacante

A high-growth AI company in Sevilla is seeking an IT Support Administrator for its growing team. The ideal candidate will provide technical support to ensure a smooth user experience, troubleshoot Apple hardware/software issues, and assist with new hire onboarding. We offer competitive salaries, stock options, and generous benefits in an inclusive culture.

Servicios

Competitive salaries

Stock options

Generous learning opportunities

Medical, dental, and vision benefits

PTO (summer and winter breaks)

Formación

• 2–4 years of experience in an IT support role.
• Proactive, user-first mindset.

Responsabilidades

• Provide tier-one technical support to end-users across the organization.
• Troubleshoot issues related to Apple hardware and macOS.
• Support the new hire onboarding process.
• Create and maintain IT documentation.

Conocimientos

IT support experience

Strong technical knowledge of Apple hardware and software

Excellent troubleshooting skills

Clear communication skills

Herramientas

Slack

Jira

Confluence

Descripción del empleo

Join to apply for the IT Support Administrator role at SandboxAQContinue with Google Continue with GoogleJoin to apply for the IT Support Administrator role at SandboxAQAbout SandboxAQSandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company's Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.About SandboxAQSandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company's Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders.At SandboxAQ, we've cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we're building a thriving, global workforce poised to tackle the world's epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact.About the RoleSandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems, optimizing workflows, and delivering a delightful end-user experience. You'll play a critical part in ensuring our internal systems and services remain reliable, secure, and easy to use for all employees.What You'll DoProvide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues.Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices.Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup.Help manage hardware inventory and coordinate shipping / returns through our asset management system.Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance.Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures.Contribute to ongoing improvements in IT workflows and user support processes.Who You AreU.S. citizenship is required due to USG contract requirements.2–4 years of experience in an IT support role.Strong technical knowledge of Apple hardware and software (macOS, iOS).Hands-on administration experience supporting Slack.Familiarity with Atlassian products such as Jira and Confluence.Excellent troubleshooting skills and a proactive, user-first mindset.Clear and professional written and verbal communication skills.Nice to HaveExperience with Mobile Device Management (MDM) platforms like Jamf, Kandji, or similar.Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin.Experience writing how-to docs, FAQs, and canned replies for common requests.Familiarity with the command line and / or basic shell scripting.Familiarity with IT automation platforms like Okta Workflows, Tines, or Workato.SandboxAQ welcomes all.We are committed to creating an inclusive culture where we have zero tolerance for discrimination. We invest in our employees' personal and professional growth. Once you work with us, you can't go back to normalcy because great breakthroughs come from great teams and we are the best in AI and quantum technology.We offer competitive salaries, stock options depending on employment type, generous learning opportunities, medical / dental / vision, family planning / fertility, PTO (summer and winter breaks), financial wellness resources, 401(k) plans, and more.Equal Employment Opportunity :

All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.Accommodations :

We provide reasonable accommodations for individuals with disabilities in job application procedures for open roles. If you need such an accommodation, please let a member of our Recruiting team know. Seniority levelSeniority level Entry levelEmployment typeEmployment type ContractJob functionJob function Information TechnologyIndustries Software DevelopmentReferrals increase your chances of interviewing at SandboxAQ by 2xGet notified about new Information Technology Support Administrator jobs in Barcelona, Catalonia, Spain .We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr

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