IT Support Administrator

SandboxAQ; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

SandboxAQ seeks an IT Support Administrator to deliver exceptional technical support for internal systems. Ideal candidates will possess 2-4 years of experience, a user-focused attitude, and strong knowledge of Apple systems. Join a fast-growing team dedicated to AI solutions and employee development, with numerous benefits including competitive salaries and learning opportunities.

Servicios

Competitive salaries

Stock options

Generous learning opportunities

Medical/dental/vision coverage

PTO (summer and winter breaks)

Financial wellness resources

401(k) plans

Formación

• 2–4 years of experience in an IT support role.
• Strong knowledge of Apple hardware/software.
• Excellent troubleshooting and communication skills.

Responsabilidades

• Provide tier-one technical support to end-users.
• Troubleshoot hardware and software issues.
• Manage hardware inventory and onboarding for new hires.

Conocimientos

Troubleshooting

Technical Support

User-first mindset

Communication

Herramientas

macOS

Slack

Jira

Confluence

Descripción del empleo

Join to apply for the IT Support Administrator role at SandboxAQ

Continue with Google Continue with Google

Join to apply for the IT Support Administrator role at SandboxAQ

About SandboxAQ

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company's Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.

About SandboxAQ

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company's Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.

We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders.

At SandboxAQ, we've cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we're building a thriving, global workforce poised to tackle the world's epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact.

About the Role

SandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems, optimizing workflows, and delivering a delightful end-user experience. You'll play a critical part in ensuring our internal systems and services remain reliable, secure, and easy to use for all employees.

What You'll Do

• Provide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues.
• Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices.
• Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup.
• Help manage hardware inventory and coordinate shipping / returns through our asset management system.
• Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance.
• Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures.
• Contribute to ongoing improvements in IT workflows and user support processes.

Who You Are

• U.S. citizenship is required due to USG contract requirements.
• 2–4 years of experience in an IT support role.
• Strong technical knowledge of Apple hardware and software (macOS, iOS).
• Hands-on administration experience supporting Slack.
• Familiarity with Atlassian products such as Jira and Confluence.
• Excellent troubleshooting skills and a proactive, user-first mindset.
• Clear and professional written and verbal communication skills.

Nice to Have

• Experience with Mobile Device Management (MDM) platforms like Jamf, Kandji, or similar.
• Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin.
• Experience writing how-to docs, FAQs, and canned replies for common requests.
• Familiarity with the command line and / or basic shell scripting.
• Familiarity with IT automation platforms like Okta Workflows, Tines, or Workato.

SandboxAQ welcomes all.

We are committed to creating an inclusive culture where we have zero tolerance for discrimination. We invest in our employees' personal and professional growth. Once you work with us, you can't go back to normalcy because great breakthroughs come from great teams and we are the best in AI and quantum technology.

We offer competitive salaries, stock options depending on employment type, generous learning opportunities, medical / dental / vision, family planning / fertility, PTO (summer and winter breaks), financial wellness resources, 401(k) plans, and more.

Equal Employment Opportunity : All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Accommodations : We provide reasonable accommodations for individuals with disabilities in job application procedures for open roles. If you need such an accommodation, please let a member of our Recruiting team know. Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at SandboxAQ by 2x

Get notified about new Information Technology Support Administrator jobs in Barcelona, Catalonia, Spain .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr