It Services And Project Leader

Eurofragance; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Lead ServiceNow Consultant con más de 7 años de experiencia en el ecosistema ServiceNow. En esta posición, serás responsable de analizar y traducir requisitos técnicos en soluciones efectivas, liderando la entrega de proyectos complejos y colaborando en la implementación de modelos operativos. Se valora la experiencia en ITSM, HRSD y habilidades en integraciones y scripting. Además, tendrás la oportunidad de crecer profesionalmente a través de certificaciones y formación continua. Si quieres ser parte de un equipo que valora la diversidad y la inclusión, esta es tu oportunidad.

Servicios

Flexible benefits fund

Emergency leave days

Adoption leave

28 days annual leave

Pension

Private medical insurance

Parental leave

Education assistance program

Formación

• 7+ años de experiencia en el ecosistema ServiceNow.
• Experiencia en implementaciones de ITSM y HRSD de extremo a extremo.

Responsabilidades

• Liderar la entrega técnica de proyectos complejos en la plataforma ServiceNow.
• Definir soluciones técnicas y guiar el desarrollo del proyecto.

Conocimientos

ServiceNow

ITSM

HRSD

Integrations

Scripting

Agile methodologies

Custom applications

Educación

Certified ServiceNow System Administrator

Certified ServiceNow Application Developer

Certified Implementation Specialist

Herramientas

REST API

Scripted REST API

Descripción del empleo

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Apply locations : Cambridge, United Kingdom | London Cannon Street | Madrid Manoteras

Time Type : Full time

Posted on : Posted 30+ Days Ago

Job Requisition ID : R009617

AVEVA is creating software trusted by over 90% of leading industrial companies.

Position : Lead ServiceNow Consultant

Location : Cambridge | London | Spain

Employment type : Full-time regular

The Job :

As a Lead ServiceNow Consultant, you will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption. Additionally, you will provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. You will analyze existing ServiceNow modules, integrations, and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, perform coding & test / debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies, and product evaluations.

Responsibilities :

• Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform.
• Define technical solutions & lead the development stream.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal / external webinars, case studies, training, community, and other resources.
• Establish good working relationships with stakeholders and team members.
• Guide, mentor, and train team members.
• Define and implement differentiators for ServiceNow development and support projects.
• Define and implement best practices.
• Author clear and comprehensive documentation.

Skills and Qualifications :

• Minimum 7+ years of experience in the ServiceNow ecosystem.
• Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations.
• Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting.
• End-to-end Integration experience using Scripted REST API, REST API (Outbound & Inbound) & Authentication Process.
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.
• Experience in complex ServiceNow integrations API-based and ability to create integration architecture.
• Experience in the implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management).
• Experience with delivering solutions in complex client environments.
• Experience of agile and traditional software and project methodologies.
• Experience in creating and modifying custom applications.
• Certified ServiceNow System Administrator & Application Developer (must).
• Certified ServiceNow Technical Architect (desired).
• Certified Implementation Specialist in at least 3 product suites (any).

UK Benefits include :

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

Hybrid Working :

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring Process :

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

About AVEVA :

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and / or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.