IT Service Specialist

Babel Profiles; Torre Pacheco; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player in consumer electronics is seeking a motivated IT Service Coordinator to enhance their IT Operations team. This exciting role involves monitoring key operational KPIs and creating insightful dashboards to support data-driven decisions. You will collaborate with product teams and manage projects that interface with IT service management. The position offers a dynamic and multicultural work environment, with opportunities for personal and professional growth. If you are passionate about IT operations and service excellence, this could be the perfect opportunity for you!

Servicios

Permanent contract

Hybrid work model

23 days holidays

Birthday off

10% discount on products

Languages Courses

Specific training

Medical insurance

Multicultural work environment

Formación

• 3+ years experience in IT Operations and IT Service Management.
• Knowledgeable in ITIL and Agile methodologies.

Responsabilidades

• Monitor and analyze operational IT KPIs for business applications.
• Develop dashboards and reports to support product teams.

Conocimientos

Project Management

IT Operations

IT Service Management

Data Analysis

Communication Skills

Analytical Skills

Herramientas

PowerBI

Tableau

Google Looker Studio

Descripción del empleo

Would you be interested in working in one of Europe’s leading consumer electronics retailer companies based in the heart of Barcelona?

We have a fantastic opportunity for you in a multicultural, young, and dynamic environment!

Our client is looking for an enthusiastic IT Service Coordinator to join their IT Operations team.

This role is perfect for someone passionate about IT operations, data analysis, and service excellence .

The selected candidate will work closely with product teams and country organizations , developing role-based dashboards and monitoring key IT operational KPIs to drive continuous improvement, among others.

Main Responsibilities :

• Providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying company business applications
• Creating role-based dashboards and regular reports
• Developing operational dashboards focusing on the most important IT Operational KPIs
• Helping the product teams get new insights from data, analyze and visualize their performance to enable smarter decisions and better product & service support and delivery
• Being responsible for managing all projects in cooperation with other units, that interface with IT service management
• Acting as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7 approx

Core Skills / Experience :

• Project management experience : ability to drive complex projects cross-country and cross-functional
• 3 years experience in IT Operations and IT Service Management
• Knowledgeable in ITIL
• Knowledgeable in Agile / Scrum / Iterative Development
• Previous experience using BI tools like PowerBI, Tableau, or Google Looker Studio
• Strong analytical and communication skills, data-oriented personality

What's on offer?

• Permanent contract
• Hybrid work model (4 days per month in the office)
• 23 days holidays
• Birthday off
• 10% discount on all the company’s products
• Languages Courses
• Specific training
• Medical insurance
• Multicultural work environment

Recruitment process :

• Step 1 : Interview with a member of our team
• Step 2 : Interview with the hiring manager
• Step 3 : Interview with the team´s Director