IT Service Owner - Client Output Mgmt. System ISIS-Papyrus 100% (f/m/d) - External

Julius Baer; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading financial services company seeks an IT Service Owner to manage end-to-end IT services and ensure quality in operations. This role involves coordinating service dependencies, managing technical environments, and automating tasks. Ideal candidates have a technical degree, experience in multinational settings, and skills in various technologies.

Formación

• Experience with ISIS-Papyrus preferred.
• Understanding of Oracle Database concepts.
• Practical experience in solution design and system integration.

Responsabilidades

• Manage end-to-end IT service and operate within defined SLA.
• Coordinate with infrastructure teams for software implementation.
• Automate recurring administrative and operational tasks.

Conocimientos

Linux administration

Scripting skills in Bash

Java development skills

Knowledge of SQL

Strong communication skills

Experience with DEV/OPS tools

Educación

BSc/BA in Computer Science

Engineering

Maths

Herramientas

HP Service Manager

Bitbucket

Gitlab

AWAe

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, entrepreneurial, empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

IT Service Owner Responsibilities

The IT Service Owner is responsible for operating an end-to-end IT service within the defined SLA, understanding and tracking service dependencies. The IT Service includes the logical IT service and associated applications, with the Application Responsible accountable for specific applications. The Service Owner is the first contact for operations, support, maintenance, and service lifecycle questions. During new feature delivery, the owner ensures proper implementation of non-functional requirements, coordinates transitions into UAT and production environments.

Your Challenges

1. Define requirements and prepare hardware for software installations or updates.
2. Manage the CMDB using HP Service Manager.
3. Order necessary assets such as software packages, databases, or VMs.
4. Secure and configure environments according to company standards (DNS, certificates, firewall).
5. Coordinate with infrastructure teams for software implementation.
6. Manage technical users, roles, AD groups, and security items like IAM Core.
7. Understand business permission requirements and provide guidance.
8. Perform platform lifecycle management when platforms are out of support.
9. Handle software issues, perform error analysis, and liaise with vendors.
10. Configure software and hardware for security, logging, and hardening standards.
11. Plan and execute system tests for updates and support version upgrades.
12. Automate recurring administrative and operational tasks.
13. Ensure quality for all production changes.
14. Migrate artifacts across stages and manage tools accordingly.
15. Support business use-cases and 2nd-level user support.
16. Implement and review monitoring systems.
17. Maintain operational readiness and system stability.
18. Manage permissions and create user profiles.
19. Maintain documentation on infrastructure, operations, and security.

Your Profile

1. BSc/BA in Computer Science, Maths, Engineering, or similar experience.
2. Experience with ISIS-Papyrus, certifications or upgrade experience preferred.
3. Knowledge of Linux administration.
4. Understanding of Oracle Database concepts.
5. Experience with DEV/OPS tools (Bitbucket, Gitlab, etc.) is advantageous.
6. Scripting skills in Bash.
7. Java development skills are a plus.
8. Knowledge of (PL)SQL and workload automation tools like AWA is advantageous.
9. Practical experience in solution design and system integration.
10. Experience working in a multinational organization.
11. Initiative and team-oriented mindset.
12. Strong communication skills, especially with internal teams and vendors.
13. Fluent in English; Spanish, German, or French skills are a plus.
14. Experience with traditional and agile project management methodologies.

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