IT Service Desk Technician

JR Spain; Marbella; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An international education group in Marbella is seeking an IT Service Desk Technician to provide remote and on-site technical support in both Windows and Mac environments. The role includes managing hardware inventory, troubleshooting issues, and providing training to staff and students. Ideal candidates will hold a CFC or equivalent and possess excellent technical support skills.

Formación

• Ability to provide technical support in various environments.
• Skilled in troubleshooting hardware and software issues.
• Experience with service management frameworks.

Responsabilidades

• Provide technical support to users and students.
• Manage hardware inventory and keep it updated.
• Create and maintain knowledge base documentation.

Conocimientos

Remote technical support

Windows and Mac environments

Troubleshooting

Audio and video equipment support

Knowledge management

Educación

CFC or equivalent

Descripción del empleo

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IT Service Desk Technician - Permanent Contract / Marbella, Spain

Sommet Education is a hospitality management and pastry & culinary arts education group with over 1200 employees. Our brands include Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group, and the Indian School of Hospitality. Our headquarters are in Lausanne, Switzerland, with additional locations in Marbella, Spain (Accounting), and London, UK (Enrolment, Marketing, and Digital).

We share values of Development, Distinctiveness, Joint Commitment, Openness, and Sense of Service.

Position: IT Technician apprenticeship / CFC or equivalent

• Provide remote (worldwide) and on-site technical support to users and students in Windows and Mac environments.
• Follow best practices and the Service Management framework for IT support.
• Track support needs and resolutions in the Service Desk ticketing system.
• Install and upgrade PC hardware and software.
• Support audio and video equipment in classrooms and conference rooms.
• Setup and configure new hardware.
• Maintain hardware inventory and keep it up to date.
• Manage hardware drivers and equipment.
• Coordinate IT repairs with suppliers and inform users.
• Manage purchase orders from request to delivery.
• Create and maintain knowledge base documentation.
• Troubleshoot basic network problems.
• Test updates and patches before deployment.
• Provide training to staff and students, including induction sessions.