IT SERVICE DESK ANALYST / TEMPORARY POSITION

ManpowerGroup; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading global company as an IT Service Desk Analyst based in Barcelona. Thrive in a dynamic environment specializing in collaborative technical support and customer service. This is a temporary position where you'll manage IT issues and enhance user experience, supported by a dedicated European team.

Servicios

Collaboration with European IT teams

Career development opportunities

Dynamic working environment

Formación

• Fluent in English and Spanish, spoken and written.
• Experience in 1st line IT support.
• Good understanding of desktop hardware and troubleshooting.

Responsabilidades

• Provide remote and on-site support for IT-related issues.
• Manage ticket queue and ensure timely issue resolution.
• Follow ITIL best practices across incident and problem management.

Conocimientos

Customer service

Technical support

Problem-solving

Communication

Collaboration

Herramientas

ITIL processes

Descripción del empleo

IT SERVICE DESK ANALYST / TEMPORARY POSITION

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Psychologist / Human Resources / IT recruitment / Onboarding and Training / Change management

Are you ready to take on a new IT challenge in a global company that values collaboration, growth, and innovation?

One of our international clients, a well-established specialty insurance group with a presence across Europe and the U.S., is looking for an IT Service Desk Analyst to join their Barcelona office on a temporary basis. With a culture rooted in excellence and a strong focus on employee development, this is an opportunity to work in a dynamic environment and make a real impact from day one.

What’s in it for you?

• Be part of a European IT team with members across Spain, the UK, France, Germany, and Luxembourg.
• Gain experience in a collaborative, high-performance environment that blends technical support with exceptional customer service.
• Work with a business that empowers its people and provides support to grow their careers.

As a 1st Line End User Support Analyst, you’ll be the first point of contact for IT-related issues, providing remote and on-site support to ensure smooth and effective service across the organization. Your role will be essential in solving technical challenges, maintaining SLAs, and contributing to continuous improvement in service delivery.

• Manage your ticket queue efficiently and ensure timely resolution of issues.
• Provide 1st and 2nd line remote support and onsite hardware assistance.
• Collaborate with 2nd and 3rd line support teams to ensure swift escalation and resolution of more complex issues.
• Follow ITIL best practices across incident, request, and problem management.
• Occasionally support users outside of standard working hours when required.
• Contribute to increasing the first-call resolution rate.
• Previous experience in 1st line IT support and customer service.
• Good understanding of desktop hardware and troubleshooting.
• Fluent in English and Spanish (spoken and written).
• Familiarity with ITIL processes and service management tools.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a geographically distributed team.
• Flexible and proactive approach to problem-solving.
• Willingness to travel occasionally to other company sites.

Shift pattern between 08 : 30–19 : 00 (Mon–Thu) and 08 : 00–17 : 00 (Fri), local time. Some out-of-hours support may be required.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Consulting

IT Services and IT Consulting

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