It Service Delivery Analyst

buscojobs España; Toledo; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the IT sector is looking for an IT Service Delivery Analyst to join its team. This position offers the opportunity to engage in international projects, providing vital operational support while utilizing ITIL practices and promoting a diverse workplace.

Servicios

Flexible remuneration and personalized training plan

People-focused team

Dynamic work environment with professional growth opportunities

Involvement in international projects of high technological value

Formación

• Experience in incident support and compliance with ITIL best practices.
• Ability to communicate effectively with customers and stakeholders.
• Skills in monitoring and managing incoming requests.

Responsabilidades

• Provide 1st and 1.5 level ITIL Incident Support.
• Act as the primary point of contact for issues with effective communication.
• Develop and maintain service documentation and operational procedures.

Conocimientos

ITIL Foundation v.4

Advanced Excel Proficiency

Experience with Risk Management Tools

Experience with JIRA

Experience with ServiceNow

Experience with Confluence

Descripción del empleo

Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.

Location : Remote from Spain.

Activities in scope :

• 1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.
• Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations.
• Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.
• Problem Management - Identify and manage recurring issues and raise Problem tickets to address them.
• Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides.
• Change Management - Provide operational support in any planned changes in the application.
• Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review.
• Escalation Management – Ensure timely resolution of all escalations.
• Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead.

Skills :

• ITIL Foundation v.4
• Advanced Excel Proficiency
• Previous experience with Risk Management Tools
• Experience with JIRA, ServiceNow, Confluence

What do we offer :

• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.