It Service Delivery Analyst

buscojobs España; Santa Cruz de Tenerife; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Une entreprise dynamique recherche un professionnel du support informatique pour des projets internationaux. Le poste en télétravail implique la gestion d'incidents ITIL, la documentation et une forte communication avec les clients. Le candidat idéal aura une expertise en Excel, JIRA, et des compétences en communication en anglais.

Servicios

Rémunération flexible

Plan de formation personnalisé

Environnement de travail dynamique

Projets internationaux

Responsabilidades

• Support d'incidents ITIL au niveau 1 et 1,5.
• Gestion des demandes entrantes pour respecter les niveaux de service convenus.
• Communication et gestion des escalades.
• Documentation des services et procédures opérationnelles.

Conocimientos

ITIL Foundation v.4

Advanced Excel Proficiency

Risk Management Tools

JIRA

ServiceNow

Confluence

Effective communication skills

Fluent English

Descripción del empleo

to join our team and participate in international projects.

Location : Remote from Spain.

Activities in scope : 1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets. Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations. Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders. Problem Management - Identify and manage recurring issues and raise Problem tickets to address them. Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides. Change Management - Provide operational support in any planned changes in the application. Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review. Escalation Management – Ensure timely resolution of all escalations. Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead.

Skills : ITIL Foundation v.4 Advanced Excel Proficiency Previous experience with Risk Management Tools Experience with JIRA, ServiceNow, Confluence Effective communication skills, fluent English.

What do we offer : Flexible remuneration and a personalized training plan. People-focused team. Dynamic work environment, with real possibilities for professional growth. International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.