It Service Delivery Analyst

buscojobs España; Pontevedra; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking an IT Service Delivery Analyst to manage incident support and ensure effective communication with stakeholders. This role involves addressing ITIL processes, managing escalations, and providing operational support in a dynamic, remote work environment with opportunities for growth.

Servicios

Flexible remuneration

Personalized training plan

People-focused team

Dynamic work environment

International projects

Formación

• Experience with ITIL Foundation v.4 is essential.
• Advanced proficiency in Excel.
• Previous experience with Risk Management Tools required.

Responsabilidades

• Conduct 1st and 1.5 level incident support per ITIL best practices.
• Act as the primary point of contact for issue resolution.
• Monitor and manage incoming requests to meet service levels.

Conocimientos

ITIL Foundation v.4

Advanced Excel Proficiency

Risk Management Tools

JIRA

ServiceNow

Confluence

Descripción del empleo

Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.

Location : Remote from Spain.

Activities in scope :

• 1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.
• Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations.
• Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.
• Problem Management - Identify and manage recurring issues and raise Problem tickets to address them.
• Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides.
• Change Management - Provide operational support in any planned changes in the application.
• Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review.
• Escalation Management – Ensure timely resolution of all escalations.
• Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead.

Skills :

• ITIL Foundation v.4
• Advanced Excel Proficiency
• Previous experience with Risk Management Tools
• Experience with JIRA, ServiceNow, Confluence

What do we offer :

• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.