IT Service Delivery Analyst

CORUS Consulting; Lérida; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading consulting firm is seeking an IT Service Delivery Analyst to join their team remotely from Spain. The role involves providing 1st and 1.5 level incident support, managing service requests, and ensuring compliance with ITIL best practices. Candidates should have experience in a similar role and hold an ITIL Foundation certification, along with advanced Excel skills. The company offers flexible remuneration and opportunities for professional growth in a dynamic environment.

Servicios

Flexible remuneration

Personalized training plans

Opportunities for professional growth

Responsabilidades

• Provide 1st and 1.5 level (ITIL4) Incident Support.
• Monitor and manage incoming requests to meet service levels and KPIs.
• Act as the primary contact for issues.
• Identify and manage recurring issues, raising Problem tickets as needed.
• Develop and maintain service documentation and operational procedures.
• Support planned changes in applications through Change Management.
• Generate reports and analyze incident trends.
• Manage escalations to ensure timely resolution.

Conocimientos

Experience in a similar role

Effective communication skills in fluent English

ITIL Foundation v.4 certification

Advanced proficiency in Excel

Experience with Risk Management Tools

Familiarity with JIRA, ServiceNow, Confluence

Descripción del empleo

Corus is seeking an IT Service Delivery Analyst to join our team and contribute to international projects.

Location: Remote from Spain.

Responsibilities:

• Provide 1st and 1.5 level (ITIL4) Incident Support, ensuring compliance with ITIL best practices and company policies for ticket resolution and triage.
• Monitor and manage incoming requests to meet service levels, KPIs, and customer expectations.
• Act as the primary contact for issues, ensuring timely resolution and effective communication with customers and stakeholders.
• Identify and manage recurring issues, raising Problem tickets as needed.
• Develop and maintain service documentation, operational procedures, and support guides.
• Support planned changes in applications through Change Management processes.
• Generate reports and analyze incident trends; participate in monthly review meetings.
• Manage escalations to ensure timely resolution.
• Provide additional operational support as required in coordination with Application Owners and Support Leads.

Required Skills:

• Experience in a similar role
• ITIL Foundation v.4 certification
• Advanced proficiency in Excel
• Experience with Risk Management Tools
• Familiarity with JIRA, ServiceNow, Confluence
• Effective communication skills in fluent English

What We Offer:

• Flexible remuneration and personalized training plans
• A people-focused team environment
• Opportunities for professional growth in a dynamic, international, high-tech environment

At CORUS, we value diversity and are committed to equal opportunity. No applicant will be discriminated against based on race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal or social condition.