IT Service Continuity Management Expert

Group Operations; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Join a forward-thinking insurance company as an Operational Resilience specialist, where you'll play a pivotal role in transforming IT Service Continuity Management. This position offers the chance to work with a diverse global team, promoting best practices and supporting strategic objectives across various stakeholders. You'll be at the forefront of a cultural shift towards resilience, ensuring that the organization adapts to new challenges while maintaining high standards of service continuity. If you're passionate about driving change and enhancing operational efficiency, this opportunity is perfect for you.

Formación

• 10+ years in Operational Resilience with a focus on IT Service Continuity.
• Experience in a multicultural global environment and matrix structure.

Responsabilidades

• Support implementation of Group IT Service Continuity Management strategy.
• Advise AXA Entities on Operational Resilience requirements.

Conocimientos

Operational Resilience

IT Service Continuity Management

Cyber Security

Stakeholder Management

Communication Skills

Analytical Skills

Negotiation Skills

Educación

ITIL Certification

Descripción del empleo

AXA is becoming a sustainable techled company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation driving its concrete implementation globally at speed with a high quality of advisory and execution.

We are present across 17 countries with committed highly qualified teams. We leverage technology data sourcing security and investment allocation in a global way but also achieve economies of scale and synergies when necessary.

At AXA Group Operations we want to be recognized in three fields of action :

• Stateoftheart Data Technology to drive customer experience
• Stateoftheart Procurement & Sourcing to drive efficiency and better manage risks
• HighPerforming Global Team for stronger partnerships with AXA entities

We bring together the expertise cultural diversity and creativity of over 8000 employees worldwide and were committed to equal opportunities in all aspects of employment (gender LGBT disabled persons or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect and where individual differences are valued.

YOUR MISSION

Promote Group Operational Resilience vision and ambition for sounding practice implemented at Entities and act as catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics

As specialist contribute to the implementation of the Groups Operational Resilience IT Service Continuity Management and IT Resilience Strategies

Be active member of the Group Operational Resilience team supporting transversal projects and activities standing on Resilience beyond the IT Service Continuity Management and IT Resilience primary scope

Support in the identification of market best practices on IT Resilience and IT Service Continuity Management and in the integration in the AXA Group Operational Resilience strategy

Provide professional support to AXA Entities for their understanding of Group requirements advising for the correct prioritization and helping in identify actions that require Group Operational Resilience and IT Service Continuity Management involvement

Support in the oversight of residual risks at AXA GO related to Operational Resilience IT Service Management and IT Resilience. Ensure requirements for new and existing products are understood retained and in scope for application.

This position will have a key impact in promoting the Operational Resilience IT Service Continuity Management and IT Resilience Group strategies as part of the business resilience model for the Group.

Stakeholders : His / her sponsors stakeholders Subject Matter Experts Group Security SAS Group CM Group BCM Internal Audit Risk Management HR Finance Project Management Office Group Security Market and Local Operational Resilience and IT teams Group CSO N1 and N2 Regional CISOs / CSOs Global ITSCM Community GO Community Group and Global Business Continuity Management Teams and Crisis Leaders. Vendors Specific government agencies.

KEY RESPONSABILITIES

Support the Group IT Service Continuity Management lead to the implementation of the Group IT Service Continuity Management strategy plus contingent labor as required

Support other practices within Group Operational Resilience including Crisis Management and Business Continuity in the achievement of the overall Operational Resilience Strategy

Support other functions at Group Security and AXA GO to achieve AXA ambition

Be active member of Group IT Service Continuity Management Operational Resilience and Group Security teams

Contribute to the interaction with the main stakeholders and governance bodies at Group AXA supporting the achievements of Operational Resilience strategic objectives

Serve as point of contact for Entities to ensure the global deployment of IT Service Continuity Management programs through established relationship management governance. Advise and educate the ITSCM Community on IT Resilience challenges related to new technology and AXA IT strategy

Provide subject matter expertise and support to associated Operational Resilience teams

Contribute to the definition and the delivery of Group Operational Resilience simulations tests and exercise

Support AXA GO Operational Resilience team in the oversight of IT Service Continuity management and IT Resilience risks through global programs and transversal production

Support in the overall analysis of the residual risks of AXA Group for Operational Resilience IT Service Continuity Management and IT Resilience

QUALIFICATIONS

CERTIFICATIONS

ITIL

YOUR PROFILE

At least 10 years experience working in the Operational Resilience domain with relevant experience on IT Service Continuity Management IT Resilience and / or Cyber Security

Exposure to senior stakeholders in the organization

Good understanding of IT operations

Experience working within a multicultural global environment

Ability to function effectively in a matrix structure

Operate comfortably at a Group function

Ability to negotiate and to manage conflicts

Ability to create network and to build relationship

Good communication and presentation skills written and verbal English

Be able to execute tasks in highpressure environment

Apply escalation principles with identification of options for identified issues

Team player

Selfmotivated proactive independent and responsive

Apply analytical rigor to understand complex business scenarios

Professional and positive approach

Diligent with attention to detail

A cando attitude and willingness to go the extra mile when required

Customer centricity

Ability to learn

Resultoriented mindset

This opportunity seem like your next step Apply and lets discuss !

YOUR MISSION

Promote Group Operational Resilience vision and ambition for sounding practice implemented at Entities and act as catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics

As specialist contribute to the implementation of the Groups Operational Resilience IT Service Continuity Management and IT Resilience Strategies

Be active member of the Group Operational Resilience team supporting transversal projects and activities standing on Resilience beyond the IT Service Continuity Management and IT Resilience primary scope

Support in the identification of market best practices on IT Resilience and IT Service Continuity Management and in the integration in the AXA Group Operational Resilience strategy

Provide professional support to AXA Entities for their understanding of Group requirements advising for the correct prioritization and helping in identify actions that require Group Operational Resilience and IT Service Continuity Management involvement

Support in the oversight of residual risks at AXA GO related to Operational Resilience IT Service Management and IT Resilience. Ensure requirements for new and existing products are understood retained and in scope for application.

This position will have a key impact in promoting the Operational Resilience IT Service Continuity Management and IT Resilience Group strategies as part of the business resilience model for the Group.

Stakeholders : His / her sponsors stakeholders Subject Matter Experts Group Security SAS Group CM Group BCM Internal Audit Risk Management HR Finance Project Management Office Group Security Market and Local Operational Resilience and IT teams Group CSO N1 and N2 Regional CISOs / CSOs Global ITSCM Community GO Community Group and Global Business Continuity Management Teams and Crisis Leaders. Vendors Specific government agencies.

KEY RESPONSABILITIES

Support the Group IT Service Continuity Management lead to the implementation of the Group IT Service Continuity Management strategy plus contingent labor as required

Support other practices within Group Operational Resilience including Crisis Management and Business Continuity in the achievement of the overall Operational Resilience Strategy

Support other functions at Group Security and AXA GO to achieve AXA ambition

Be active member of Group IT Service Continuity Management Operational Resilience and Group Security teams

Contribute to the interaction with the main stakeholders and governance bodies at Group AXA supporting the achievements of Operational Resilience strategic objectives

Serve as point of contact for Entities to ensure the global deployment of IT Service Continuity Management programs through established relationship management governance. Advise and educate the ITSCM Community on IT Resilience challenges related to new technology and AXA IT strategy

Provide subject matter expertise and support to associated Operational Resilience teams

Contribute to the definition and the delivery of Group Operational Resilience simulations tests and exercise

Support AXA GO Operational Resilience team in the oversight of IT Service Continuity management and IT Resilience risks through global programs and transversal production

Support in the overall analysis of the residual risks of AXA Group for Operational Resilience IT Service Continuity Management and IT Resilience

QUALIFICATIONS

CERTIFICATIONS

ITIL

YOUR PROFILE

At least 10 years experience working in the Operational Resilience domain with relevant experience on IT Service Continuity Management IT Resilience and / or Cyber Security

Exposure to senior stakeholders in the organization

Good understanding of IT operations

Experience working within a multicultural global environment

Ability to function effectively in a matrix structure

Operate comfortably at a Group function

Ability to negotiate and to manage conflicts

Ability to create network and to build relationship

Good communication and presentation skills written and verbal English

Be able to execute tasks in highpressure environment

Apply escalation principles with identification of options for identified issues

Team player

Selfmotivated proactive independent and responsive

Apply analytical rigor to understand complex business scenarios

Professional and positive approach

Diligent with attention to detail

A cando attitude and willingness to go the extra mile when required

Customer centricity

Ability to learn

Resultoriented mindset

This opportunity seem like your next step Apply and lets discuss !

As a worldleading insurance company we act for human progress by protecting what matters. With 153000 employees in 54 countries working with 105 million customers weve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values and together were nurturing a culture of

respect for each other for our customers and the communities around us. Join AXA and youll feel like you belong are included and can thrive. Youll be able to shape the way you work and truly grow your potential as you seek out new opportunities push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

Key Skills