It Operations Specialist (M/F/D)

Adragos Pharma; Laza; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

International exposure

Flexible working hours

Job summary

Adragos Pharma is seeking an IT Operations professional to support day-to-day global IT operations, focusing on Microsoft 365 administration, identity management, and endpoint operations. You will work with international IT teams, contribute to standardizing processes, and support cybersecurity activities in a pharma-compliant environment.

The role offers hybrid work with some home-office flexibility, exposure to Azure, Intune, Defender, and a collaborative team focused on security and

Qualifications

• 2–4 years IT operations, systems administration, endpoint management or L2 support.
• Experience with Microsoft 365 administration.
• Basic understanding of Microsoft Entra ID/Active Directory.
• Good grasp of Windows OS and workplace support.
• Networking basics: TCP/IP, DNS, DHCP, VPN, routing.
• Service-oriented and reliable work style.
• Ability to document work clearly and follow processes.

Responsibilities

• Support day-to-day operations of global IT environment focusing on Microsoft 365 administration and identity management.
• Assist endpoint management via Microsoft Intune, device compliance and issues.
• Handle L1/L2 IT tickets and some global escalations.
• Review cybersecurity alerts and support tools like Microsoft Defender.
• Maintain IT documentation, SOPs and change-control evidence for regulated pharma environments.
• Support Azure tasks and basic hybrid infrastructure documentation.

Skills

English fluency

Structured processes

Documentation

Ownership

Analytical thinking

Team collaboration

Tools

Microsoft 365

Intune

Azure

Microsoft Defender

Job description

About Us

Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.

Our offer

Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group. For our team in Barcelona, we are looking for a motivated, structured and hands-on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape. What we offer You can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.

We Offer You:

• a responsible and hands-on role in a dynamically growing company in the pharmaceutical industry
• the opportunity to actively support and improve global IT processes and standards
• exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics
• close collaboration with international stakeholders and local IT teams across our sites
• an open, collegial and professional team atmosphere
• flexible working hours and the possibility to work from home
• regular exchange with international colleagues and cross-functional teams

Location & Working Hours

The position is based in Barcelona. We offer a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day-to-day work.

Your Mission

In this role, you will support the day-to-day operations of our global IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.

Your Responsibilities Will Include:

• You support global user onboarding, offboarding and access changes across the Adragos Group
• You administer Microsoft 365 users, groups, shared mailboxes and distribution lists
• You support Microsoft license assignments, clean-up activities and basic cost control
• You maintain access-related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sites
• You support daily Microsoft 365 administration and operational IT requestsls
• You assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues
• You support deployment tracking for security tools and corporate applications
• You act as L1/L2 support for corporate IT tickets and selected global escalations
• You perform first-level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms
• You escape relevant findings to the senior global system administrator and external cybersecurity providers where required
• You track remediation actions and follow up with local IT teams when needed
• You monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation discipline
• You maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities
• You draft and maintain IT procedures, technical documentation, checklists and network/service overviews.
• You support documentation required for regulated pharmaceutical environments, including change-control evidence where applicable
• You help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date
• You support the senior global system administrator in selected infrastructure and cloud topics
• You assist with Microsoft Azure operational tasks under supervision
• You support basic hybrid infrastructure activities, including Windows Server, Active Directory and network-related documentation
• You participate in infrastructure projects as operational support, while not acting as the primary architect

Your profile

You have a solid IT operations background and would like to further develop in an international and growing environment? Then you could be a great fit for us.

You Bring:

• 2–4 years of experience in IT operations, systems administration, endpoint management or L2 support
• experience with Microsoft 365 administration
• a basic understanding of Microsoft Entra ID and/or Active Directory
• a good understanding of Windows ***** and standard workplace support
• a basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing
• experience working with ticketing systems
• the ability to follow structured processes and document your work clearly
• a hands-on, service-oriented and reliable way of working
• strong analytical thinking and the ability to identify recurring issues and improvement opportunities
• the ability to communicate clearly with different stakeholders, including local IT teams, end users and external providers
• a structured, careful and solution-oriented mindset
• a high level of ownership and willingness to take responsibility for your tasks
• fluent in English
• Spanish language skills are an advantage. German language skills are a plus, but not mandatory.

In Addition, The Following Qualifications Would Be Beneficial:

• experience with Microsoft Intune
• basic exposure to Microsoft Azure
• basic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination
• experience with Microsoft Defender or similar security tooling
• experience in regulated environments such as pharma, life sciences, ISO ***** or GxP
• basic scripting or automation experience
• foundational certifications such as MS-900, AZ-900, SC-900, CompTIA Network+ or Security+

Why Adragos?

At Adragos, you have the opportunity to do more than simply support existing IT operations. You can actively contribute to building a more standardized, secure and scalable global IT environment. You will work in an international setting, close to operational decision-making and with direct impact on the quality, security and efficiency of our IT services across the group. If you enjoy taking ownership, working in a structured and service-oriented way, and being part of a motivated team in a growing international company.

Contact

Alina von Eyb

HR Associate / People & Culture

About Us

Adragos Pharma is a reliable Contract Development and Manufacturing Organization (CDMO) headquartered in Munich, Germany. We provide comprehensive development and manufacturing services for drug products, including sterile and non-sterile liquids, solids, and semi-solids. Our expertise also covers biologicals, orphan drugs, clinical trials, fill-and-finish, and lyophilization, offering end-to-end solutions from product development to commercial supply. With production sites in Germany, France, Greece, Norway, Japan, and Switzerland, we ensure high-quality manufacturing across all stages of the drug development process. Founded in ****, Adragos Pharma has rapidly grown through an ambitious buy & build strategy, supported by FSN Capital. With a team of over 900 professionals, we are expanding our operations across Europe, North America, and Japan to become a global leader in the CDMO sector. As a key player in the pharmaceutical industry, CDMOs like Adragos produce 25% of all drugs globally, ensuring access to essential medications. With increasing healthcare demands, we continue to innovate and set new standards in drug manufacturing.