IT Operations Specialist

Vodafone; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A global telecommunications company seeks a Specialist IT Operations Lead in Madrid. The role involves managing service requests, supporting IT assets, and ensuring compliance. Candidates should have 2-5 years in IT support with fluency in English. Attractive benefits include a hybrid work model and bonus scheme.

Servicios

Hybrid work model

Bonus on top of gross salary

Meal voucher

Flexible working hours

Intensive Summer Schedule

Remote work options

Private Health and Life Insurance

25 vacation days

Optional Pension Plan

Access to training platform

Formación

• 2-5 years experience in an IT/IS Operations/Support team.
• Basic knowledge of Windows desktop/server technologies.
• Experience with ticketing systems like Remedy.

Responsabilidades

• Check and resolve service request or incident tickets.
• Manage repair and replacement of IT assets.
• Support video conference devices and telephony solutions.

Conocimientos

Fluent English knowledge

Good problem-solving skills

Basic knowledge of MS Windows technologies

Basic knowledge of LAN/WAN/IP networks

Knowledge of data centers and voice networks

Good IT asset competence

Familiarity with trouble ticketing

Descripción del empleo

Vodafone Madrid, Community of Madrid, Spain

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Vodafone Madrid, Community of Madrid, Spain

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Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.

This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.

Come and join us to create the future together!

For the role of Specialist IT Operations Lead we are looking for candidates with a broad range of skills. The responsibilities include :

• To check and resolve the service request tickets or incident tickets assigned to IT Operations team.
• Manages the repair and replacement of damaged IT Assets.
• Setups / configures new assets (laptops) and installs OS (Windows 7, 8.1, 10) and other applications on them.
• VOIS EU defined application support.
• Manages all IT deliverables according to the Vodafone policies and ensures the SOX compliancy.
• Provides support on the following professional areas : Video Conference devices, Telephony solution, Room Booking system, printing solutions.
• To feed the IT topics / news in the internal communication messages
• Participates in network improvement and maintenance tasks.
• Keeps contact with the relevant Group IT teams regularly and at certain tasks.
• To be familiar with the IT network infrastructure and able to make minor interventions only based on the alignment with the Network Engineer teams.
• To keep IT related Guidance documentations updated and present on IT Technical Forums
• Keeps the time and budget constraints.

What You Bring

2-5 years-experience of working in an IT / IS Operations / Support team in multinational environment.

Fluent English knowledge

Good problem-solving skills

Basic knowledge at MS Windows based desktop & server technologies (Windows7, 8, 10)

Basic knowledge on LAN / WAN / IP network technologies, protocols

Knowledge of some other industries : data centres, voice network (VoIP), Contact Center, Virtualization solutions

Good IT asset and technical competence

Familiarity with trouble ticketing approach and systems (esp. Remedy)

Problem solving skills

Advantages :

Experience in supporting the deployments of IT infrastructure and Contact Centre IP telephony product sets

Experience in remote desktop solutions and Remote Desktop Management solutions (Cisco, VDI, TeamViewer, etc.)

Knowledge of ITIL v3 Foundation methodology

Please, apply with an English version of your CV.

Benefits

Hybrid work model

Bonus on top of the gross salary

Meal voucher (Ticket Restaurant), additional to gross salary

Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays

Intensive Summer Schedule during July and August

Up to 20 days per year of 100% remote work from other locations

Private Health and Life Insurance for employees

25 vacation days, plus December 24th and 31st off

Optional Pension Plan

Access to an online learning platform for continuous training

REF : 265354

Why Vodafone?

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity. Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Information Services, IT Services and IT Consulting, and Telecommunications

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