IT Operations Specialist

TN Spain; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an IT Operations Specialist to support the implementation of a groundbreaking technology platform. This role involves resolving tickets, assisting hotel properties during the Hypercare phase, and ensuring timely delivery of services. The ideal candidate will have strong administrative and interpersonal skills, along with knowledge of SAP-TMS/EMMA software. This is a fantastic opportunity to be part of a dynamic team, where your contributions will directly impact the success of hotel operations and enhance guest experiences. Join a forward-thinking company that values every moment in action!

Formación

• 2-3 years of experience in IT operations or support roles.
• Strong communication skills in English and French are mandatory.

Responsabilidades

• Resolve tickets during and after implementation for the Hypercare phase.
• Support the implementation team during the go live week.

Conocimientos

Administration skills

Interpersonal Communication

Teamwork

SAP-TMS/EMMA software knowledge

Educación

Bachelor degree

Descripción del empleo

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EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.

Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the hotels offering support before, during and after implementations.

Roles/Responsibilities

1. Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase
2. Lead calls to assist properties with bug fixing and adjustments in the configuration of the system, if needed
3. Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU
4. Liaise with vendor to ensure timely resolution of the tickets during the Hypercare phase
5. Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration
6. Travel as needed to support the Hypercare phase, implementation, task force…
7. Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system…
8. Monitor and ensure the prompt and timely resolution of tickets
9. Assist the Above Property Manager as required

Competencies & Skills Requirements

• Administration skills and highly organized
• Strong Interpersonal Communication skills
• Dynamic in a teamwork role
• SAP-TMS/EMMA software knowledge

Job Requirements and Qualifications:

• Minimum education: Bachelor degree
• Minimum experience: 2-3 years
• Language skills: English and French as mandatory. Other languages are a plus.
• Required certificates: None
• Required to travel: Occasionally