IT Operations Coordinator

Murzilli Consulting; Madrid; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

Murzilli Consulting, a digital aviation consultancy, is seeking an organized IT Operations Coordinator in Madrid to manage daily IT tasks. The role includes coordinating IT operations, supporting users, and contributing to innovative projects in the drone technology sector. Candidates should possess strong IT knowledge, excellent communication skills, and relevant experience.

Servicios

Fast-growing consulting company with a supreme network of partners

International work environment

Twice a year, team building working away weeks

MacBook

Supportive and collaborative work environment

Opportunities for career advancement

Formación

• 1-2 years of experience in IT support or operations.
• Should have C1 level proficiency in English.
• Familiarity with basic networking concepts and IT security best practices.

Responsabilidades

• Coordinate routine IT operational tasks and user support workflows.
• Facilitate user onboarding and access control management.
• Troubleshoot hardware and software problems.

Conocimientos

Problem-solving

Analytical skills

Communication

Customer service

Educación

Associate's degree in IT or related field

Herramientas

Windows

Linux

Azure

GCP

Descripción del empleo

Murzilli Consulting, a digital aviation consultancy business unit operating within the M&K Global AG group, was established in Switzerland in 2020. It has expanded its presence with subsidiaries in Germany, Hungary, the United Kingdom and Spain, making it a global player in the aviation consulting industry.

Our goal is to assist clients in achieving success with their regulation and compliance strategies and implementations. We act as a digital outsourced regulatory department, helping clients establish effective internal regulatory functions. Our focus is on emerging technologies in crewed and uncrewed aviation, advanced air mobility, and U-space.

We offer governments and private enterprises the opportunity to establish high-performing internal regulatory functions, along with services such as regulatory strategies, UAS and USSP certification, design verification, SORA approvals, and CE marking. Our customer base includes leading drone organisations who trust in our expertise.

Position Overview

We are seeking an organized and proactive IT Operations Coordinator to join our team. This role is responsible for coordinating day-to-day IT operations, supporting users, managing system access, and ensuring smooth execution of routine IT tasks and initiatives. The ideal candidate will have a strong understanding of IT fundamentals, excellent communication skills, and a detail-oriented mindset to help keep our technology operations running efficiently. As part of your role, you will also contribute to innovative projects in drone technology.

Key Responsibilities :

IT Operations Coordination

• Coordinate routine IT operational tasks such as system checks, updates, and user support workflows.
• Assist with managing IT service requests and tracking progress through ticketing systems.
• Maintain IT operations documentation, including procedures, inventories, and knowledge base articles.
• Help ensure compliance with company IT policies and best practices.

User Support & Account Management

• Facilitate user onboarding / offboarding processes, including account setup, hardware distribution, and orientation coordination.
• Manage user access controls in accordance with company policies.
• Act as a liaison between users and technical teams to ensure prompt and clear resolution of IT issues.
• Track and maintain user records and asset assignments.

Technical Support

• Serve as first point of contact for IT-related inquiries and issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Provide remote and in-person support to staff.
• Document support tickets and solutions in the company's knowledge base.

Software & Application Support

• Deploy, configure, and maintain company software applications.
• Troubleshoot software issues and implement solutions.
• Create and maintain documentation for software configurations.
• Assist with software license management.

Qualifications

Required :

• Associate's degree in IT or last year, Computer Science, or related field (or equivalent experience)
• 1-2 years of experience in IT support or operations
• Knowledge of Windows and Linux operating systems
• Familiarity with basic networking concepts
• Understanding of IT security best practices
• Strong problem-solving and analytical skills
• Excellent customer service and communication abilities
• Should have C1 level proficiency in English

Preferred

• Experience with cloud platforms (Azure, GCP)
• Knowledge of scripting languages (PowerShell, Bash, Python)
• Familiarity with DevOps tools and practices
• Experience with ticketing systems
• Basic understanding of IT automation

What we offer :

• Fast-growing consulting company with a supreme network of partners
• International work environment
• Twice a year, team building working away weeks
• MacBook
• Supportive and collaborative work environment
• Opportunities for career advancement

More about us :