IT Onsite Technician (Vip Support)

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa de servicios informáticos busca un técnico para su Centro de Atención a Usuarios VIP en Madrid. El candidato ideal debe dominar el español y el inglés, y tener experiencia en herramientas como SCCM y Active Directory. Además, será responsable de asegurar la satisfacción de los usuarios mediante un servicio competente y amigable, manejando tanto soporte remoto como presencial. Ofrecemos un contrato ilimitado con numerosos beneficios en un entorno internacional.

Servicios

Programa de buddy

Desarrollo de carrera interno

Programa de onboarding

Ambiente internacional

Formación

• Idiomas: Español C2/C1 y Inglés C2/C1 son imprescindibles.
• Experiencia técnica en administración de SCCM, Active Directory y Office365.
• Habilidades fuertes de coordinación y atención al cliente.

Responsabilidades

• Escalar casos no resueltos a grupos de resolución relevantes.
• Documentar y procesar nuevos casos.
• Proporcionar soporte remoto y en persona según sea necesario.

Conocimientos

Idiomas: Español C2/C1 & Inglés C2/C1

Experiencia con SCCM y Active Directory

Experiencia con Office365

Habilidades de coordinación y organización

Orientación al servicio al cliente

Descripción del empleo

Job Description:

VIP User Service Center (CAU VIP) attends to the organization's VIP users globally, based in Madrid, Spain. This is a full-time position that offers numerous benefits, including a buddy program, flat hierarchies, internal career development, an international environment, onboarding program, and an unlimited employment contract.

Your Skills:

• Languages: Spanish C2/C1 & English C2/C1
• Experience with SCCM, Active Directory, PowerShell, and Intune
• Experience with global Office365 administration
• Strong coordination, organization, and work planning skills
• Excellent communication skills and customer service orientation

Your Tasks:

As a Hemmersbach Technician, you will ensure end users at renowned companies are satisfied through friendly and competent service. Your responsibilities include:

• Escalating unresolved cases to relevant resolution groups
• Documenting and processing new cases
• Providing support remotely and in person (up to 5 times a year)
• Assisting with tickets that require on-site presence
• Updating the ServiceDesk on ticket status variations
• Informing users of activities performed
• Managing IMACs as required
• Providing global support to VIP users in English and Spanish
• Assisting users face-to-face in audiovisual rooms or workstations
• Reviewing audiovisual rooms for VIP use periodically
• Supporting VIP events at the headquarters
• Maintaining stock of microcomputer materials for VIPs
• Inventory management and CMDB updates

Join Us:

Hemmersbach operates IT infrastructure services in over 190 countries through 50 subsidiaries, serving leading IT companies worldwide. We are committed to making a positive impact, with 20% of profits supporting our social initiatives, Hemmersbach Rhino Force and Hemmersbach Kids’ Family. Join us and be part of The Social Purpose IT Company.