IT Onsite Support Engineer, Barcelona

JR Spain; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

JR Spain busca un Ingeniero de Soporte In Situ para unirse a su equipo en Barcelona. El candidato ideal brindará soporte técnico avanzado y asistencia en la gestión de servicios de IT, con un enfoque en mejorar los procesos y asegurar un excelente servicio al cliente. Se valorarán certificaciones como MCITP y conocimientos en herramientas de colaboración como Zoom y Office 365. Ofrecemos un ambiente diverso e inclusivo con oportunidades de desarrollo profesional.

Servicios

Paquete de beneficios robusto

Formación

• Amplios conocimientos en tecnologías de Microsoft y soporte de Windows.
• Experiencia previa en gestión de solicitudes de servicio y soporte técnico.
• Habilidad para trabajar de forma independiente y mejorar procesos.

Responsabilidades

• Proporcionar soporte técnico avanzado a los usuarios locales y en el sitio.
• Manejar solicitudes de servicio y incidentes a través de múltiples canales.
• Colaborar con equipos internos y proveedores en proyectos de despliegue de sistemas.

Conocimientos

Comunicación efectiva

Orientación a soluciones

Colaboración

Educación

Certificaciones en tecnologías de Microsoft (MCITP, Security+, Network+, ITIL Foundation)

Herramientas

Office 365

Zoom

Descripción del empleo

Social network you want to login/join with:

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Client:

Aristocrat

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5926590582515302432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

IT Onsite Support Engineer

This position is part of the Service Delivery team responsible for local and onsite user support, training, and project delivery. The successful individual will provide advanced technical assistance and consultation on various IT platforms, acting as an escalation resource for troubleshooting and solutions in line with Global IT Operations procedures. Key responsibilities include handling service requests and incidents via multiple channels, providing concierge services for executives, managing request queues, facilitating IT inductions, reviewing knowledge base articles, and supporting remote technical assistance.

Requirements include strong IT Systems Engineering skills, building and maintaining relationships with internal customers and IT teams, providing high-quality customer service, performing onsite support duties, managing service requests, updating knowledge base articles, creating and closing incidents using ITSM, developing technical processes, administering user accounts, supporting collaboration tools like Zoom, and participating in system deployment projects. The role demands adherence to security protocols and collaboration with vendors and internal teams.

Ideal candidates will have a solution-oriented, collaborative approach, excellent communication skills, ability to work independently, and a focus on process improvement. Technical skills should include broad knowledge of Microsoft technologies, Office 365, Windows support, ITSM, and familiarity with collaboration tools. Certifications such as MCITP, Security+, Network+, and ITIL Foundation are preferred. Physical demands include lifting equipment up to 60kg and some domestic travel.

Why Aristocrat? As a leader in gaming content and technology, Aristocrat offers a robust benefits package, global career opportunities, and values diversity and inclusion. The company emphasizes responsible gaming, governance, employee wellbeing, and sustainability. Applications are encouraged from all backgrounds, and the company supports an inclusive environment.

Additional information: Depending on role, registration with gaming authorities may be required. Visa sponsorship is not available; candidates must be authorized to work in the location.