IT O&L System Lead | Pharma (100% remote from Spain or Portugal)

remoteo; Madrid; Híbrido; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket restaurant

Medical insurance

Public transport ticket

Childcare check

Gym discounts

Training catalogue

Descripción de la vacante

remoteo is seeking an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems within a global IT environment. You will oversee day-to-day operations, coordinating across business and IT teams, and drive lifecycle management with ITIL practices and cloud, data platforms, and infrastructure knowledge.

Responsibilities include incident and change management, system transitions, and continuous improvement while collaborating with international teams.

Formación

• 2 years of experience as a System Lead or similar IT operations/support role.

Responsabilidades

• Monitor SLAs, access controls, audit trails, and operational requirements.
• Ensure operational compliance and maintain system documentation.
• Coordinate backup, disaster recovery testing, and patching activities.
• Manage incidents, problems, and changes across the system lifecycle.
• Implement small software enhancements and configuration changes.
• Coordinate software management and system-related activities across IT and business teams.
• Collect, assess, and process demands from business users.
• Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.
• Coordinate system archiving and retirement activities.
• Support onboarding of systems into the EOC.
• Oversee knowledge transfer, shadowing, and reverse-shadowing during transitions.
• Communicate progress and results to the EOC reporting team.
• Contribute to continuous improvement and operational excellence across assigned systems.

Conocimientos

IT operations

ITIL fundamentals

English proficiency

Cloud platforms

Databases & networks

Python

SQL

CI/CD

Jenkins

AWS services

Snowflake

dbt

Airflow

CloudFormation

AWS CDK

CodePipeline

CodeBuild

SnapLogic

Herramientas

AWS

Snowflake

dbt

Python

SQL

AWS CDK

CloudFormation

Jenkins

CodePipeline

CodeBuild

SnapLogic

Descripción del empleo

We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.

In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.

TASKS & RESPONSIBILITIES :

• Monitor SLAs, access and identity controls, audit trails, and other operational requirements.

• Ensure operational compliance and maintain the required system documentation.

• Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.

• Manage incidents, problems, and changes throughout the system lifecycle.

• Implement small software enhancements and configuration changes.

• Coordinate software management and system-related activities across IT and business teams.

• Collect, assess, and process demands from business users.

• Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.

• Coordinate system archiving and retirement activities.

• Support the onboarding of systems from functional areas into the EOC.

• Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.

• Communicate transition progress and results to the EOC reporting team.

• Contribute to continuous improvement and operational excellence across assigned systems.

SKILLS :

• 2 years of experience as a System Lead or in a similar IT operations/support role.

• Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.

• Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.

• Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.

• Knowledge of data transformation and modelling using Snowflake and dbt.

• Advanced Python and SQL skills.

• Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.

• Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.

• Familiarity with data integration tools such as SnapLogic.

• Experience with Incident, Problem, and Change Management.

• Strong organizational, communication, and stakeholder management skills.

• Customer-oriented approach and ability to work effectively within international teams.

• Excellent English, both written and spoken.

NICE TO HAVE Service Requirements

• Previous experience supporting systems in a regulated environment.

• Broader IT technical support experience covering hardware, software, networking, and databases.

• Experience coordinating system migrations, transitions, or decommissioning activities.

• Familiarity with multicultural and globally distributed organizations.

• Additional languages such as German, Japanese, Mandarin, or Spanish.

• ITIL certification beyond Fundamentals.

SCHEDULE :

• 08h-17h from Monday to Friday (flexible)

• 4 days by remote, 1 day office work (every thursday)

CONDITIONS :

• Salary package based on your profile.

• Ticket restaurant included in-office hours.

• Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

• Discounts in gym network.

• Training catalogue.

Our goal is that you are well in every way!