IT Manager - W Barcelona

Hosco; Barcelona, Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional de IT con experiencia en soporte técnico y mantenimiento de sistemas. En esta emocionante posición, serás responsable de gestionar las necesidades tecnológicas en un entorno de lujo, asegurando que los sistemas operen sin problemas y cumplan con las políticas de seguridad. La oportunidad de trabajar en un ambiente dinámico y de alto nivel te permitirá contribuir a la experiencia de los huéspedes, mientras colaboras con un equipo global. Si tienes una mentalidad orientada al cliente y te apasiona la tecnología, esta es la oportunidad ideal para ti.

Formación

• 8-10 años de experiencia en tecnología de la información o área relacionada.
• Al menos 5 años de experiencia en Marriot para entender sistemas IT.

Responsabilidades

• Gestión de necesidades tecnológicas dentro de los presupuestos establecidos.
• Proporcionar servicio al cliente a los asociados en la propiedad.

Conocimientos

Soporte técnico

Comunicación efectiva

Mentalidad orientada al cliente

Mantenimiento de sistemas

Educación

Certificaciones profesionales relacionadas con sistemas

Experiencia en operaciones hoteleras de lujo

Herramientas

Software de gestión de tecnología

Sistemas de seguridad tecnológica

Descripción del empleo

About the job

JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Experience required:
8-10 years’ experience in the Information Technology or related professional area. Need to have the appropriate qualifications and technical expertise. Communication is critical as you will deal with Guests. At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure. Having a ‘Guest-first’ mentality is needed to be successful in this role.

Preferred:
Spanish language but not mandatory. System-related professional certifications desired. Some experience of Luxury hotel operations.

CORE WORK ACTIVITIES

1. Managing Technology Needs within Budget Targets.
   Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. Confirms that property follows appropriate Marriot International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
2. Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property.
3. Conducts periodic inventories of applications and hardware; prepares reports as requested.
4. Confirms that technology assets are secured.
5. Complies with technology-related vendor contracts.
6. Building and Sustaining Relationships with Customers.
   Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. Provides customer service to associates at dedicated property. Responds to inquiries from customers/vendors/peer group.
7. Assists in disaster recovery and business continuity as it relates to technology. Provides technical guidance.
8. Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources.
9. Images desktops, installs new Software applications, applies patches, maps drive to appropriate server/network.
10. Moves/adds/changes PCs/peripherals, migrating data when necessary.
11. Performs routine desktop backup as scheduled or directed. Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place.
12. Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
13. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Department: IT & Technology
Language required: Spanish

The company
Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.