IT Manager (Sustitución) - W Barcelona

Robinwood Activity Centres; Comunidad Valenciana; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a seasoned IT professional to manage technology needs and provide exceptional support in a luxury environment. This role emphasizes a guest-first mentality and requires a strong technical background, particularly within hotel operations. You'll be responsible for ensuring compliance with policies, managing budgets, and building relationships with customers. Join a dynamic team that values innovation and creativity, where your contributions will help shape the future of luxury hospitality. If you're ready to make an impact and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Formación

• 8-10 years of experience in IT or related fields.
• Strong communication skills and customer service focus.

Responsabilidades

• Manage technology needs within budget targets.
• Provide technical guidance and customer service.

Conocimientos

Communication Skills

Technical Expertise

Customer Service

Problem Solving

Educación

Relevant IT Qualifications

Herramientas

Personal Computers

Telecommunications Systems

Local Servers/Networks

Descripción del empleo

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment / processes.

CANDIDATE PROFILE

Experience required :

• 8-10 years’ experience in the Information Technology or related professional area.
• Need to have the appropriate qualifications and technical expertise.
• Communication is critical as you will deal with Guests.
• At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure.
• Having a ‘Guest-first’ mentality is needed to be successful in this role.

Preferred :

• Spanish language but not mandatory.
• Some experience of Luxury hotel operations.

CORE WORK ACTIVITIES :

• Managing Technology Needs within Budget Targets.
• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property follows appropriate Marriot International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.
• Building and Sustaining Relationships with Customers.
• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property.
• Responds to inquiries from customers/vendors/peer group.
• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources.
• Images desktops, installs new software applications, applies patches, maps drive to appropriate server/network.
• Moves/adds/changes PCs/peripherals, migrating data when necessary.
• Performs routine desktop backup as scheduled or directed. Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.