It Helpdesk Technician I

buscojobs España; Málaga; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a dedicated Tier I IT Helpdesk Technician to support its growing team. In this hybrid role, you will be the first point of contact for users experiencing technical issues, providing remote assistance and ensuring efficient ticket management. You'll have the opportunity to work in a dynamic environment, assisting in onboarding and offboarding processes while maintaining accurate documentation. This position is perfect for someone with strong troubleshooting skills and a passion for technology, looking to make a difference in a collaborative setting.

Formación

• 2-5 years of experience in IT Helpdesk support.
• Strong understanding of computer systems and mobile devices.

Responsabilidades

• Resolve IT issues reported to the help desk regarding hardware and software.
• Monitor and manage support ticket queues effectively.

Conocimientos

Troubleshooting

Problem-solving

User support

Technical documentation

Educación

Bachelor’s degree in Computer Science

Equivalent work experience

Herramientas

Office 365

Microsoft Azure

Descripción del empleo

Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain. This is a hybrid role reporting into our Barcelona office 2 days a week.

The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for users seeking technical assistance, the Helpdesk Technician provides remote assistance by contacting users who submitted a helpdesk request.

Essential Functions :

1. Interpret, evaluate, and resolve problems reported to the help desk regarding various hardware, software, and corporate systems.
2. Monitor all support ticket queues; open, resolve or reassign tickets appropriately. Escalate advanced inquiries to the IT Manager.
3. Place service calls to outside vendors (Office 365, Microsoft Azure, etc.) and monitor and track the call until the issue is resolved.
4. Onboard and offboard new and terminating employees, including equipment delivery, setup, software installation, and equipment return.
5. Maintain current records of problem tickets and their resolutions in the required database.
6. Stay informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate.
7. Maintain inventory records of all assigned equipment.

Non-Essential Functions :

• Assist in maintenance and patch management of end-user devices.
• Perform other duties as assigned.

Qualifications: Work Experience

• Bachelor’s degree in computer science or equivalent work experience.
• Two to five years of experience supporting user requests in an IT Helpdesk environment.
• Strong troubleshooting and problem-solving skills.
• Understanding of computer systems, mobile devices, and other tech products.
• Ability to analyze and address user needs.
• Ability to diagnose and resolve basic technical issues.
• Strong organization and documentation skills.

Physical Demands :

• Constantly operate a computer and other office machinery such as calculators, copiers, and printers.
• Occasionally move about inside the office to access file cabinets and office equipment.
• Must be able to lift 35 pounds.
• Must be able to stand or sit for long periods.
• Must have the ability to work in the Barcelona office.

Salary :