IT Delivery Manager – IT Platform

Vorwerk IT Services Iberica S.L.; Madrid; Híbrido; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in IT services is looking for an IT Delivery Manager to oversee their IT Platform, ensuring strategic alignment and operational efficiency. The ideal candidate will have extensive experience in service management, cloud technologies, and a solid understanding of ITIL processes, along with strong communication skills and the ability to work collaboratively in a multicultural environment.

Formación

• Several years of experience in Service Management, preferably in Cloud & IT Platform.
• Fluency in English at a business level is required.
• Experience managing external service providers.

Responsabilidades

• Drive a unified strategy for the IT Platform.
• Lead rigorous cost management and financial planning.
• Ensure seamless integration and governance across projects.

Conocimientos

Service Management

Cloud & IT Platform technologies

ITIL processes

Communication

Intercultural competence

Team player

Educación

Bachelor's degree or equivalent training as an IT specialist

Descripción del empleo

View job here

IT Delivery Manager – IT Platform

Full Time

Hybrid

With Professional Experience

Company Overview: Vorwerk Services GmbH provides IT services for the Vorwerk Group, a family-owned company and one of the largest direct sales companies worldwide. The group specializes in premium household appliances, commercial cleaning, financing solutions, and venture capital. With around 11,000 employees across over 60 countries, Vorwerk is a global enterprise.

Your responsibilities :

• Strategic Oversight : Drive a unified strategy for the IT Platform, aligning projects, fostering collaboration, and ensuring operational synergy.
• Budget & Cost Control : Lead rigorous cost management, budgeting, and financial planning.
• Project Coordination : Ensure seamless integration and governance across multiple projects.
• Contract & Vendor Management : Manage cost-efficient collaboration with external providers.
• IT Service Delivery : Responsible for delivering IT services related to the new Vorwerk Assist AI landscape (based on MS Azure).

Github / DevOps

• Coordinate activities to manage daily relationships with service providers and internal stakeholders.
• Quality Assurance & Performance : Monitor key performance metrics and enforce service level agreements.

Your profile :

• Bachelor's degree or equivalent training as an IT specialist or similar, with relevant professional experience and further education or comparable qualification.
• Several years of experience in Service Management, preferably in Cloud & IT Platform technologies, within projects or service delivery organizations.
• Experience working in IT product-oriented teams.
• Knowledge of and experience with ITIL processes.
• Experience managing external service providers.
• Strong communication skills to engage with stakeholders at all levels.
• Fluent in English (business level).
• Team player with cooperative attitude and lateral leadership experience.
• Intercultural competence and experience with international cooperation.

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