IT Customer Support French / English

OVHcloud; Barcelona; Presencial; EUR 28.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cloud service provider in Barcelona is seeking a Junior IT Specialist to join their customer service team. You will provide technical support on a variety of products and help customers troubleshoot issues. Strong communication skills in both French and English are required, with a passion for technology and teamwork essential for success.

Formación

• Fluent in French and English mandatory; knowledge of Spanish is a plus.
• Passionate about technology and willing to learn and develop.
• Strong organizational and customer service skills.

Responsabilidades

• Provide technical support via email, chat, and phone.
• Troubleshoot and fix issues related to web services.
• Provide pre and post-sale commercial support.
• Promote and build the image of OVHcloud.

Conocimientos

Basic technical knowledge in products

Understanding of networking, protocols

General knowledge of Linux and Windows Server

Excellent communication skills

Strong teamwork skills

Fluent French

Fluent English

Spanish - nice to have

Descripción del empleo

Do you want to start your career in IT?

IT Customer Service Representative French / English

Your main responsibilities

As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities in order to develop existing customers.

Your future impact

In 6 months you will have accomplished

• Inform and help customers via email, chat and phone on OVHcloud products and services
• Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
• Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
• Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar

And in 1 year you will have mastered

Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners

Provide pre and post-sale commercial support

Deal with customer’s requests and questions related to payments and invoices (billing)

Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Skills required :

Basic technical knowledge in products : domains names, web hosting, emails, etc.

Understanding of networking, protocols (FTP, TCP / UDP, etc.), DNS, CMS, HTML, Firewall, etc.

General knowledge of Linux and Windows Server

PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus

Excellent communication, organization and customer service skills

Strong teamwork skills, positive attitude, dynamic and enthusiastic

Passionate for technology and willing to learn and develop himself / herself

Fluent French and English language are mandatory

Spanish - nice to have