SD Level 1 Technician 24x7 Copy 07

6002 ACN OS Services, S.A. Company; Málaga; Hybride; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Medical services

Flexible working

Training & development

Résumé du poste

Accenture is seeking an IT Service Desk/IT Support professional in Málaga who will handle incident management, monitor systems, and drive restoration efforts while adhering to SLAs. The role requires flexibility for rotating shifts and collaboration across teams to improve service performance.

The candidate should have 1–4 years in service desk environments, experience with ITSM tools (ServiceNow/Remedy), and skills in data analysis using Power BI, with fluency in English and at least one of

Qualifications

• 1 to 4 years of experience in Service Desk or IT Support environments.
• Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Experience in data analysis and reporting using Power BI.
• Fluency in English and proficiency in Dutch, Portuguese, German or French.

Responsabilités

• Drive incident and outage management, investigation and restoration.
• Monitor systems and trends to improve performance and prevent incidents.
• Track and facilitate changes to production environments.
• Operate information technology production services according to management protocols and SLAs.

Connaissances

Customer Support

Problem solving

Formation

IT/Telecommunications or related field degree

Outils

ServiceNow

Remedy

Power BI

Description du poste

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success. Drive incident and outage management, investigation, and restoration. Monitor systems and trends to improve performance and prevent incidents. Track and facilitate acceptance of changes to production environments. Operate information technology production services according to management protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Customer Technical Support.
• A minimum of zero of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Satisfaction.
• Intermediate proficiency in Quality Assurance.

Essential Requirements:

• 1 to 4 years of experience in Service Desk or IT Support environments.
• Experience with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Experience in data analysis and reporting using Power BI.
• Experience troubleshooting technical incidents in Windows environments, basic networking, and corporate applications.
• We are looking for candidates who speak Dutch, Portuguese, German and French.
• Fluency in any of these languages is necessary, and although good level of English.
• Vocational training diploma or higher qualification in IT, Telecommunications, or a related technical field, or an equivalent university degree.
• 24/7 availability, as the role may require working in rotating shifts.

Nice-to-Have Requirements:

• Experience in automation using Python, PowerShell, or other programming/scripting languages.
• Experience in Artificial Intelligence projects applied to IT operations or support.
• Previous experience in team supervision or coordination roles.
• Certifications in ITIL, Power BI, Azure, AWS, or other relevant technologies.
• Experience in customer support or technical contact center environments.
• Knowledge of monitoring and operational analysis tools.

At Accenture, recognized as a Great Place to Work®, we are committed to a hybrid working model that, thanks to technology and our facilities, enables us to maintain the human connection that is essential when working with our teams and clients. This connection allows us to foster our culture of inclusion and diversity and to be recognized by Refinitiv as one of the most diverse companies in the world.

Benefits:

• Health, life, and accident insurance.
• Medical services and wellbeing programs.
• Flexible compensation plans and employee share purchase programs.
• Flexible working programs, including working hours, days off, and holidays.
• Individualized training and career development plans.
• Sustainability programs and the Accenture Foundation.
• Employee networks focused on diversity and inclusion.
• Other benefits, including special conditions with Bankinter and profit-sharing programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture