ISO / EOS Spain / A Coruña / Madrid

EOS Spain; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Service Specialist to enhance customer support and service delivery. This role involves responding to technical inquiries, tracking resolutions, and maintaining strong relationships with clients and vendors. You will play a crucial part in ensuring the smooth operation of services, participating in IT security activities, and contributing to a collaborative team environment. If you have a passion for problem-solving and a customer-oriented mindset, this opportunity offers a dynamic career path in a diverse and inclusive workplace.

Formación

• Degree in Computer Science or related field or equivalent work experience.
• Excellent communication skills in English and Spanish, both written and verbal.

Responsabilidades

• Respond to customer inquiries related to technical and functional issues.
• Track inquiry resolution progress and communicate updates effectively.
• Participate in IT security and cybersecurity activities.

Conocimientos

Analytical Skills

Problem-Solving Skills

Communication Skills

Customer Orientation

Time Management

Educación

Degree in Computer Science

Degree in Computer Engineering

Herramientas

Linux

SQL

PL/SQL

Descripción del empleo

Crear una alerta de empleo para esta búsqueda

• Oferta promocionada
• Nueva oferta
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Oferta promocionada
• Nueva oferta

Descripción del trabajo

The Role :

We are looking for a Service Specialist who will be involved in the current and future delivery support and maintenance of services. You will play a key role in assisting customers from both technical and functional points of view. The Service Management Team is responsible for technical investigation, keeping customers updated, and reporting potential software defects to Development teams. Technical Support also leads in service restoration during software or hardware failures, capacity planning, and Business Continuity testing of the Hosted environment.

Key Responsibilities

• Respond to customer inquiries related to technical and functional issues via phone, email, and case management system.
• Track inquiry resolution progress.
• Communicate updates effectively and promptly to clients.
• Build and maintain knowledge of supported software, including database structures and configuration files, to assist in issue investigation.
• Handle unexpected events or failures affecting clients' use of supported systems.
• Perform application system checks to identify and resolve issues proactively.
• Develop strong relationships with other departments and third-party vendors to ensure quality service delivery.
• Support customers in testing new or updated products and services to ensure they meet requirements.
• Assist with releases and deployment of service components.
• Participate in IT security and cybersecurity activities to mitigate risks and support recovery programs. Conduct system analysis to identify potential issues.
• Follow best practices and department procedures for client communication, incident management, and investigation.
• Participate in shift patterns, including weekend work and out-of-hours escalations when necessary.

Required Skills, Experience, and Qualifications

• Degree in Computer Science, Computer Engineering, or related technical field, or equivalent work experience.
• Analytical and proactive problem-solving skills, even under pressure.
• Good knowledge of Linux (or other Unix systems), with familiarity at the command line preferred.
• Proficiency in SQL and PL/SQL language.
• Knowledge of IT security and cybersecurity best practices.
• Logical troubleshooting and problem-solving abilities.
• Financial industry knowledge is a plus.
• Excellent communication skills in English and Spanish, both written and verbal.
• Professional and confident demeanor.
• Ability to manage time effectively and adapt to changing workloads.
• Collaborative approach with team members and other departments.
• Customer-oriented mindset and professionalism.
• Willingness to work shifts, including weekends.
• EU Work Permit required.

About Us

We are a diverse group of innovative professionals providing trading and workflow automation software, analytics, and consulting services to financial institutions, central banks, and governments. Founded in 1999, we have grown significantly by integrating top financial technology companies worldwide.

Our solutions are trusted by over 2,000 leading corporations, including 50% of the Fortune 500 and 30% of global central banks, to manage cash, in-house banking, trading, and risk.

More than 800 banks and broker-dealers rely on our electronic trading platforms for global financial market operations.

With 13,000 employees across more than 40 cities globally, we offer a dynamic career environment with cutting-edge products and a broad customer base worldwide.

We are committed to diversity, inclusion, and equal opportunity, respecting all backgrounds and promoting a supportive work environment.