IoT Field and Customer Support Engineer

iyris; Tarragona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative agriculture technology company is seeking an IoT Field Support Engineer. The successful candidate will support the deployment of IoT sensor systems across Spain and internationally. Responsibilities include providing technical support, assisting customers with the SaaS platform, and ensuring smooth operations. Candidates based in Málaga, Granada, or Almería are preferred. Competitive compensation offered based on experience and skills.

Formación

• Experience in customer support or technical support roles.
• Ability to manage travel schedules effectively.
• Fluency in both Spanish and English.

Responsabilidades

• Support installation and maintenance of IoT sensor hardware.
• Provide first-level troubleshooting for sensors and connectivity issues.
• Act as a liaison between customers and internal teams.

Conocimientos

Customer-facing skills

Troubleshooting

Interpersonal skills

Interest in IoT

Educación

Bachelor's degree in Telecommunications, Electronics, or Software Engineering

Herramientas

IoT sensor systems

SaaS platforms

Descripción del empleo

COMPANY OVERVIEW

Iyris is an innovative agriculture science and technology company on a mission to help feed the world sustainably. Our roots-to-roof solutions enable higher yields, profitability, and sustainability for growers in hot climates globally. Led by our values of innovation, integrity, and impact, iyris is gaining global recognition and scaling rapidly with technology now being used by growers in ten countries on five continents. Iyris is a multi-award-winning company and has a growing portfolio of high-profile partnerships in addition to profitable proof of concept sites delivering increased yields with less fresh water and energy consumption. SecondSky Data is our environmental intelligence platform, delivering real-time insights from advanced environmental, soil, and water sensors connected to a modern cloud-based SaaS platform (web and mobile). Our work supports the transition to more resilient and resource-efficient agriculture.

We’re looking for talented and experienced individuals who have a desire to join us on our journey and make a positive impact on the world.

ROLE DESCRIPTION

As an IoT Field Support Engineer, you will be a key part of the SecondSky Data team, supporting the deployment and operation of our IoT sensor systems across Spain and worldwide. These include cutting-edge sensors that feed data into our intuitive SaaS platform. You’ll work hands-on with sensors and cloud systems, provide first-line support for both hardware and software, and collaborate with engineering and product teams to ensure smooth operations and continuous improvement to our customers. We’ll train you in our technology, so while experience in IoT or agriculture is a plus, it’s not essential.

This is a remote-first role based in Spain, with a strong preference for candidates located in Southern Andalucía (East coast) Málaga, Granada, or Almería, due to regular travel needs in Almería and surrounding regions.

PRIMARY RESPONSIBILITIES

The role’s primary responsibilities are listed, but not limited to the below :

Field & Technical Support Support installation, configuration, and maintenance of IoT sensor hardware Provide first-level troubleshooting (remotely and on-site) for sensor and connectivity issues Assist customers in using the web and mobile SaaS platform Maintain clear documentation of issues, installations, and resolutions

Customer Success & Internal Collaboration Serve as a technical point of contact for customers, ensuring excellent support and communication Act as a liaison between customers and internal hardware, firmware, and software teams Provide field insights and feedback to the Product team to guide platform and device improvements Assist in validating firmware and platform updates before rollout

Travel & Deployment Travel frequently across Spain, especially to Almería, and occasionally worldwide Support international projects, customer training, and deployment where needed Represent SecondSky professionally in the field with a problem-solving, service-oriented mindset

REQUIRED SKILLS & EXPERIENCE

This role will report to the Head of Hardware (working closely with the Head of Product too) and is expected to have / be : Educational Background : A bachelor's degree in Telecommunications, Electronics, or Software Engineering. Experience : both experienced and entry-level candidates (including fresh graduates) can apply. Comfortable working hands-on with sensor devices, power, and connectivity Excellent interpersonal and customer-facing skills Ability to work independently, manage travel schedules, and troubleshoot effectively Interest in IoT and SaaS platforms Based in Spain, ideally Málaga, Granada, or Almería Valid driving license and readiness to travel across Spain and abroad Language Requirements : Native Spanish speaker with professional English communication skills

NICE TO HAVE (NOT REQUIRED) Experience with IoT networks. Familiarity with MQTT or cloud dashboard platforms Exposure to agriculture or precision farming technologies

HOW TO APPLY Send your CV and a brief note when applying. Whether you’ve deployed hardware, supported customers, or are just passionate about the future of smart agriculture—tell us why you’d be a great fit.

Very competitive compensation depending upon the candidate's experience and skills.