IOC Anaylst - Satelec Employment Forum

NTT; Valladolid; Híbrido; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

NTT is seeking an IOC Analyst to support technical services and assist with customer installations and training. The candidate will monitor and resolve incidents, ensuring high-quality customer support for technical products while communicating effectively in both English and Spanish. Candidates should possess a technical degree and strong problem-solving abilities, with a proactive approach to managing stress. NTT offers a competitive salary, comprehensive benefits, and a positive culture that emphasizes diversity and inclusion.

Servicios

Competitive salaries

Annual bonuses

Career development plans

Pension plans

Tax benefits

Referral incentives

Health benefits

Wellness programs

Formación

• Fluent in English and Spanish (written and spoken).
• Excellent communication skills required.
• Proactive, stress-resistant, quick decision-maker.

Responsabilidades

• Monitor, detect, and prevent incidents.
• Register and resolve incidents.
• Communicate complex technical issues to customers.

Conocimientos

Communication

Problem-solving

Analytical skills

Attention to detail

Customer-focused

Educación

Technical degree

Herramientas

Linux

Unix

Windows

MySQL

Oracle

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports technical services and support under the guidance of lead engineers.

Responds to situations where first-line support has failed to resolve issues in malfunctioning equipment or software. Reports problems to design or software engineering and may assist in customer installation and training.

Provides support to customers/users with highly technical products.

Working at NTT

Key Responsibilities:

1. Monitor, detect, and prevent incidents.
2. Communicate complex technical issues effectively to customers and escalate when necessary.
3. Supervise alarms and events on platforms in real time.
4. Attend to monitoring-related consults and claims.
5. Register and resolve incidents.
6. Take ownership of Tier 1 customer issues and resolve them.
7. Execute standard changes for customer requests.
8. Support upper Tiers in deploying new solutions.

Candidate Profile

Personal Skills:

• Excellent communication skills (written and oral).
• Committed to quality service and results.
• Proactive, stress-resistant, and quick decision-maker.
• Ability to prioritize and work independently with attention to detail.
• Team-oriented and customer-focused.
• Driven and energetic with logical problem-solving skills.
• Passionate about IT Technology.

Technical Skills and Education:

Valued skills include routers, switches, Linux, Unix, Windows, Apache, IIS, Tomcat, MySQL, Oracle, troubleshooting, problem-solving, and analytical skills. A technical degree is required.

Language Skills: Fluent in English and Spanish, both written and spoken.

Benefits and Company Culture

NTT offers competitive salaries, annual bonuses, career development plans, pension plans, tax benefits, and referral incentives. Supports work-life balance with remote work, flexible hours, and company events. Provides health benefits, training, and a positive work environment emphasizing diversity and inclusion. Additional perks include volunteer days, wellness programs, and social activities.

About the Company

We do great things together.

Notice

NTT is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination. Accommodations are available for applicants with disabilities. Legal and compliance notices are included.