IOC Anaylst - Satelec Employment Forum

NTT; Santander; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

NTT is seeking an IOC Analyst to enhance our technical services team. The ideal candidate will adeptly manage incident resolution, provide excellent customer support, and collaborate with international teams. A technical degree and proficiency in various technologies, alongside strong communication skills, are essential for this role. The position offers competitive compensation and a supportive work environment that encourages professional growth and work-life balance.

Servicios

Competitive salaries

Annual bonuses

Career development opportunities

Pension plans

Flexible remuneration

Health benefits

Remote options

Work-life balance initiatives

Formación

• Fluent in written and spoken English and Spanish.
• Experience with troubleshooting and analytical skills.
• Proactive, customer-oriented individual with strong communication skills.

Responsabilidades

• Monitor, detect, and resolve incidents as part of technical services.
• Communicate complex technical issues to customers and escalates when necessary.
• Take ownership of customer issues and drive them to resolution.

Conocimientos

Communication

Problem Solving

Analytical Skills

Customer Service

Educación

Technical Degree

Herramientas

Routers

Switches

Linux

Unix

Windows

MySQL

Oracle

Apache

Microsoft IIS

Tomcat

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best people out there. The worker supports the technical services and support function under the guidance of technical lead engineers.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.

Provides support to customers / users where the product is highly technical or sophisticated in nature.

Working at NTT

Key Responsibilities :

• Monitor, detect and prevent incidents.
• Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
• Supervise in real time the alarms and specific events occurred on every platform.
• Attend to consults and claims related to monitoring.
• Registry and resolution of incidents.
• Take ownership of customer issues of Tier 1 level and see problems through to resolution.
• Execute standard changes for customer request fulfilment.
• Support upper Tiers in the deployment of new solutions.

What will make you a good fit for the role?

Personal Skills :

• Excellent phone and communication (written and oral) skills.
• Committed to providing quality service & results, ready to make a positive difference.
• Proactive and stress resistant.
• Ability to take decisions quickly and efficiently.
• Ability to prioritize effectively and work with a sense of urgency.
• Ability to work independently with a significant attention to detail.
• Ability to work well in an international team environment.
• Team spirit.
• Customer and service oriented.
• Drive and energy to achieve desired results.
• Logical and methodical problem-solving.
• Passionate about IT Technology.

Technical Skills and Education :

Will be valued : Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving and analytical skills. Education : Technical Degree.

Language Skills :

Written and spoken English (fluent / native)

Written and spoken Spanish (fluent / native)

Benefits and Additional Information

We offer competitive salaries, annual bonuses, career development opportunities, pension plans, flexible remuneration, health benefits, and a supportive work environment with remote options and work-life balance initiatives.

About the company

Together we do great things

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, etc. We provide reasonable accommodations for applicants with disabilities. For assistance, contact 407-000-0000.

This job posting is active and accepting applications.