IOC Anaylst - Satelec Employment Forum

NTT; Santa Cruz de Tenerife; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

NTT is seeking an IOC Analyst to play a crucial role in our technical support team. The candidate will be responsible for monitoring incidents and resolving technical issues while communicating effectively with customers. Applicants should possess a Technical Degree and be skilled in troubleshooting and problem-solving within IT environments. The position offers competitive salaries, bonuses, and flexible working arrangements.

Servicios

Health insurance

Professional development support

Remote work options

Flexible hours

Team-building activities

Formación

• Fluent/native written and spoken English and Spanish.
• Excellent phone and communication skills.
• Proactive and stress-resistant with logical problem-solving.

Responsabilidades

• Monitor, detect and prevent incidents.
• Take ownership of Tier 1 customer issues.
• Execute standard changes for customer requests.

Conocimientos

Troubleshooting

Analytical skills

Problem solving

Communication skills

Team spirit

Customer oriented

Educación

Technical Degree

Herramientas

Linux

Unix

Windows

MySQL

Oracle

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best people out there. The worker supports the technical services and support function under the guidance of technical lead engineers.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

Key Responsibilities :

• Monitor, detect and prevent incidents.
• Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
• Supervise in real time the alarms and specific events on every platform.
• Attend to consultations and claims related to monitoring.
• Registry and resolution of incidents.
• Take ownership of Tier 1 customer issues and see problems through to resolution.
• Execute standard changes for customer requests.
• Support upper Tiers in deploying new solutions.

What will make you a good fit for the role?

Personal Skills :

• Excellent phone and communication skills (written and oral).
• Committed to providing quality service & results, ready to make a positive difference.
• Proactive and stress resistant.
• Ability to make quick and efficient decisions.
• Prioritize effectively and work with urgency.
• Work independently with attention to detail.
• Work well in an international team environment.
• Team spirit.
• Customer and service oriented.
• Drive and energy to achieve results.
• Logical and methodical problem-solving skills.
• Passionate about IT Technology.

Technical Skills and Education :

Valued skills include: Routers, Switches, Linux, Unix, Windows, Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving, analytical skills. Education: Technical Degree.

Language Skills :

Fluent/native written and spoken English and Spanish.

Benefits and Work Environment

We offer competitive salaries, annual bonuses, career planning, pension plans, tax benefits, remote work options, flexible hours, health insurance, professional development support, team-building activities, and more.

Our company values diversity, inclusion, and work-life balance, supporting employee health and growth through various programs and benefits.

About the company

Together we do great things.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. U.S. work authorization is required.