IOC Anaylst - Satelec Employment Forum

NTT; Murcia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an IOC Analyst to monitor and resolve incidents, providing support for complex products. This role requires strong technical skills, excellent communication, and a customer-oriented attitude. Full-time, permanent employment is offered with competitive salaries and a comprehensive benefits package including training opportunities and flexible working arrangements.

Servicios

Private medical insurance

Gym reimbursements

Flexible working hours

Remote work options

Paid certifications

Company events

Formación

• Fluent/native English and Spanish required.
• Independent, detail-oriented, and passionate about IT.
• Excellent communication skills (written and oral).

Responsabilidades

• Monitor, detect, and prevent incidents.
• Communicate complex technical issues effectively.
• Own and resolve Tier 1 customer issues.

Conocimientos

Problem-solving

Analytical skills

Communication

Customer-oriented

Team player

Educación

Technical degree

Herramientas

Linux

Unix

Windows

MySQL

Oracle

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports technical services and support functions under the guidance of technical lead engineers.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance issues to engineering teams. May be involved in customer installation and training.

Provides support to customers/users for highly technical or sophisticated products.

Key Responsibilities:

• Monitor, detect, and prevent incidents.
• Communicate complex technical issues effectively and escalate if necessary.
• Supervise alarms and events on platforms in real-time.
• Attend to monitoring-related consults and claims.
• Own and resolve Tier 1 customer issues.
• Execute standard changes for customer requests.
• Support deployment of new solutions at upper tiers.

Personal Skills:

• Excellent communication skills (written and oral).
• Customer-oriented, proactive, stress-resistant.
• Decisive, able to prioritize with urgency.
• Independent worker with attention to detail.
• Team player with a positive attitude.
• Logical problem-solving skills.
• Passionate about IT technology.

Technical Skills and Education:

Valued skills include routers, switches, Linux, Unix, Windows, Apache, IIS, Tomcat, MySQL, Oracle, troubleshooting, problem-solving, and analytical skills. A technical degree is required.

Language Skills:

Fluent/native English and Spanish (written and spoken).

We offer full-time, permanent employment with competitive salaries and benefits such as bonuses, career planning, pension, tax advantages, and more.

Benefits include private medical insurance, gym reimbursements, flexible working hours, remote work options, paid certifications, and company events.

We support career development through training, certifications, and study leaves. We promote a diverse, inclusive, and healthy work environment with team-building activities and employee well-being initiatives.

About NTT: a company committed to doing great things together, valuing diversity and inclusion.

Notice: NTT is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination. Reasonable accommodations are provided for applicants with disabilities. U.S. applicants must complete Form I-9. An AEDT may be used for scoring skills and responses.