IOC Anaylst - Satelec Employment Forum

NTT; Granada; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking an IOC Analyst to support technical services and enhance customer experiences. You will monitor incidents, troubleshoot complex issues, and collaborate with international teams. The role requires strong communication skills and a technical background, offering competitive pay and benefits in a supportive work environment.

Servicios

Competitive salary

Annual bonuses

Career planning

Health benefits

Flexible remote options

Gym reimbursements

Diversity and inclusion programs

Professional development opportunities

Formación

• Fluent in English and Spanish, both written and spoken.
• Dedicated to quality service with good attention to detail.
• Able to work independently and in international teams.

Responsabilidades

• Monitor, detect, and prevent incidents.
• Take ownership of Tier 1 customer issues until resolution.
• Communicate complex technical issues effectively.

Conocimientos

Communication skills

Problem-solving skills

Analytical skills

Educación

Technical degree

Herramientas

Linux

Unix

Windows

MySQL

Oracle

Apache

IIS

Tomcat

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports technical services and support functions under the guidance of lead engineers.

Responsibilities include responding to situations where first-line support has failed, reporting issues to engineering, and possibly assisting with customer installation and training.

Provides support to customers/users for highly technical or sophisticated products.

Working at NTT

Key Responsibilities:

1. Monitor, detect, and prevent incidents.
2. Communicate complex technical issues effectively and escalate when necessary.
3. Supervise alarms and events in real-time across platforms.
4. Handle monitoring-related consults and claims.
5. Take ownership of Tier 1 customer issues until resolution.
6. Execute standard changes and support deployment of new solutions.

What makes you a good fit?

Personal Skills:

• Excellent communication skills (written and oral).
• Dedicated to quality service and results.
• Proactive, stress-resistant, and able to make quick decisions.
• Prioritization skills and attention to detail.
• Ability to work independently and in international teams.
• Customer-oriented and energetic with logical problem-solving skills.
• Passionate about IT technology.

Technical Skills & Education:

Valued skills include routers, switches, Linux, Unix, Windows, Apache, IIS, Tomcat, MySQL, Oracle, troubleshooting, and analytical skills. A technical degree is required.

Language Skills:

Fluent or native in English and Spanish, both written and spoken.

Employee Benefits & Company Culture

We offer competitive salaries, annual bonuses, career planning, pension plans, tax benefits, referral bonuses, and a supportive work environment with flexible remote options, health benefits, professional development, and social activities.

We value diversity, inclusion, and work-life balance, providing wellness programs, health insurance, gym reimbursements, and opportunities for growth and volunteering.

About the Company

NTT is committed to doing great things together, fostering a positive and inclusive workplace.

Notice

We are an equal opportunity employer and provide accommodations for applicants with disabilities. All new hires must complete Form I-9. We use automated tools to assess skills and responses, ensuring fairness in our hiring process.