IOC Anaylst - Satelec Employment Forum

NTT; Cartagena; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

NTT recherche un IOC Analyst pour soutenir les services techniques et les fonctions de support, avec des responsabilités clés telles que la surveillance des incidents et la communication technique. Ce poste exige des compétences techniques solides et un diplôme technique, tout en offrant un ensemble complet d'avantages et des opportunités de développement de carrière.

Servicios

Competitive salary

Annual bonus

Career development

Pension plan

Health insurance

Remote working

Paid certifications

Formación

• Formation technique requise.
• Compétences nouvelles en support client et gestion des incidents appréciées.
• Anglais et espagnol courants, à l'écrit comme à l'oral.

Responsabilidades

• Surveiller, détecter et prévenir les incidents.
• Communiquer efficacement des problèmes techniques complexes.
• Prendre en charge des problèmes clients de niveau 1 et les résoudre.

Conocimientos

Troubleshooting

Problem-solving

Analytical skills

Communication

Customer-focused

Stress-resistant

Educación

Technical Degree

Herramientas

Linux

Unix

Windows

Apache

Microsoft IIS

Tomcat

MySQL

Oracle

Descripción del empleo

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports the technical services and support functions under the guidance of technical lead engineers.

Responds to situations where first-line product support has failed to resolve problems in malfunctioning equipment or software. Reports design, reliability, and maintenance issues to engineering teams. May be involved in customer installation and training.

Provides support to customers/users for highly technical or sophisticated products.

Key Responsibilities:

1. Monitor, detect, and prevent incidents.
2. Communicate complex technical issues effectively and escalate when necessary.
3. Supervise alarms and events on platforms in real-time.
4. Attend to monitoring-related inquiries and claims.
5. Take ownership of Tier 1 customer issues and resolve them.
6. Execute standard changes for customer requests.
7. Support upper Tiers in deploying new solutions.

Personal Skills:

• Excellent communication skills (written and oral).
• Committed to quality service and results.
• Proactive, stress-resistant, and able to make quick decisions.
• Prioritize effectively and work independently with attention to detail.
• Team-oriented and customer-focused.
• Driven, energetic, and passionate about IT technology.

Technical Skills and Education:

Valued skills include routers, switches, Linux, Unix, Windows, Apache, Microsoft IIS, Tomcat, MySQL, Oracle, troubleshooting, problem-solving, and analytical skills. Education: Technical Degree.

Language Skills:

Fluent/native in English and Spanish, both written and spoken.

We offer a comprehensive benefits package including competitive salary, annual bonus, career development, pension plan, tax advantages, health insurance, wellness reimbursements, remote working, flexible hours, paid certifications, and more.

NTT promotes a diverse, inclusive, and healthy work environment with various employee benefits, team-building activities, and development opportunities.

About the company:

NTT values its employees and is committed to their growth and well-being.

Notice:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination. Reasonable accommodations are available for applicants with disabilities. U.S. work authorization is required, and an AEDT will be used for skills assessment.