Investigation Specialist with Portuguese (6 months contract), Registration and Compliance Opera[...]

Amazon; Granada; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

A leading company is seeking an Investigation Specialist fluent in Portuguese and English for a 6-month contract. The role involves evaluating transactions to safeguard customers and ensure compliance. Ideal candidates will demonstrate excellent problem-solving and interpersonal skills, previously gaining experience in customer service or risk management.

Formación

• Proficiency in English and Portuguese with clear written communication.
• Experience in a customer service or retail environment.
• Knowledge of fraud/risk management is preferred.

Responsabilidades

• Investigate suspicious buyer activities and minimize risk.
• Communicate with buyers and merchants regarding transactions.
• Enforce Amazon's policy guidelines to maintain site quality.

Conocimientos

Proficiency in English

Proficiency in Portuguese

Attention to Detail

Problem-Solving

Interpersonal Skills

Educación

Experience with Microsoft Office

Descripción del empleo

Investigation Specialist with Portuguese (6 months contract), Registration and Compliance Operations (RCO)

Job ID : 2874336 | Amazon Spain Services, S.L.U. - B76

• You must be located in Spain
• It is a 6 month contract position

Our overall mission is simple : We want Amazon to be the place where our customers can find, discover and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities

As part of your role, you will have the opportunity to :

• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects / assignments and partner with appropriate business teams as necessary.
• Consistently achieve / exceed weekly productivity and quality standards.

About the team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

BASIC QUALIFICATIONS

• Proficiency in both English and Portuguese with an ability to compose grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Previous work experience in a customer service / retail environment.
• Knowledge of or experience in a fraud / risk management environment.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving skills.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify, and build.

Posted : February 7, 2025 (Updated 2 days ago)

Posted : February 6, 2025 (Updated 2 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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