Investigation Specialist with Danish and English (6 Months Contract), RCO

ENGINEERINGUK; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Investigation Specialist fluent in Danish and English for a dynamic role focused on safeguarding customer transactions. This position involves investigating suspicious activities, communicating with various stakeholders, and ensuring compliance with Amazon's policies. Join a team dedicated to making online transactions safe and secure while enjoying a collaborative work environment. This role offers the chance to contribute significantly to customer trust and safety at a leading global company. If you are detail-oriented and passionate about risk management, this opportunity is for you!

Formación

• C1/C2 level proficiency in English and Danish required.
• Experience in customer service or fraud/risk management preferred.

Responsabilidades

• Investigate suspicious buyer activity to mitigate risks.
• Communicate effectively with buyers and merchants.
• Enforce Amazon's Policy Guidelines to maintain site quality.

Conocimientos

Proficiency in English

Proficiency in Danish

Problem-solving skills

Interpersonal skills

Organizational skills

Herramientas

Microsoft Office

Descripción del empleo

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Investigation Specialist with Danish and English (6 Months Contract), RCO

Sector: Banking and Financial Services
Role: Specialist
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Important:
- You must be located in Spain
- It is a 6 month contract position.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust with our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities
As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Consistently achieve/exceed weekly productivity and quality standards.

About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

BASIC QUALIFICATIONS

1. Proficiency in both English and Danish (C1/C2 level) with an ability to compose grammatically correct, concise and accurate written responses.
2. Experience working with Microsoft Office including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

1. Previous work experience in a customer service/retail environment.
2. Knowledge of or experience in a fraud/risk management environment.
3. Experience in insurance, finance, data analysis, research, translation, or training.
4. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
5. Self-disciplined, diligent, proactive and detail-oriented.
6. Excellent problem-solving skills.
7. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.