Intra EU Carrier Operation Project Intern (TikTok Shop) 2026 Start (BS/MS)

TikTok; Madrid; Presencial; EUR 5580 - 13.392; A tiempo parcial

Descripción de la vacante

TikTok is seeking an intern in the Supply Chain and Logistics team based in Madrid, Spain. This role involves day-to-day logistics operations, communication with service providers, and monitoring delivery performance across the EU. Ideal candidates should be pursuing a degree and possess strong organizational and communication skills. Familiarity with Excel and basic project management tools is preferred. This internship can be full-time or part-time for a minimum of 16 weeks, providing a great opportunity to gain experience in logistics and supply chain management.

Formación

• Strong organizational skills with the ability to manage multiple tasks and priorities independently.
• Available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis.
• Proficient in Microsoft Office / Google Workspace; familiarity with Excel preferred.

Responsabilidades

• Day-to-day operations with logistics service providers (LSP) in EU countries.
• Communicate daily with local LSP teams to solve collection issues.
• Participate in weekly calls with LSP managers to review main KPIs.

Conocimientos

Strong organizational skills

Excellent communication skills

Proficient in Microsoft Office / Google Workspace

Analytical mindset

Educación

Currently pursuing a degree

Preferred majors in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics

Herramientas

Excel

Tableau

Power BI

Jira

ServiceNow

Descripción del empleo

Role Overview

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise operational efficiency.

Key Responsibilities

• Day‑to‑day operations with logistics service providers (LSP) in EU countries
• Communicate daily with local LSP teams to solve collection issues, etc.
• Monitor overall delivery performance across EU
• Participate and conduct weekly calls with LSP managers to review main KPIs.
• Proactive monitoring of created, pick‑up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders
• Support preparation of seller forecast, allowing carriers to manage their capacity proactively, reducing courier rejections and improving engagement through efficient escalation of capacity needs.
• Merchant escalations (no show / no capacity) including merchant outreach via AM
• Support with merchant onboarding plans 3PL > 4PL conversion.

Qualifications

• Currently pursuing a degree and available to attend the internship for a minimum of 16 weeks on a full‑time or part‑time basis
• Strong organizational skills with the ability to manage multiple tasks and priorities independently
• Excellent communication skills
• Proficient in Microsoft Office / Google Workspace; familiarity with Excel (pivot tables, lookups) is preferred
• Eager to work in a cross‑functional, fast‑paced environment

Preferred Qualifications

• Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field
• Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing
• Ideally familiar with case management tools (Pearl, Jira, ServiceNow) and GTM (go‑to‑market)/project frameworks (RACI, critical path tracking)
• Strong analytical mindset with exposure to data visualization or reporting tools (Excel, Tableau, Power BI, etc.)
• Detail‑oriented, self‑driven, and a collaborative team player