Customer Success Project Intern (GBS) - 2026 Start (BS/MS)

TikTok; Madrid; Presencial; EUR 13.392 - 20.088; Jornada completa

Descripción de la vacante

A leading social media company is seeking interns for a project internship in Madrid. You will gain practical skills through on-the-job learning and have the opportunity to engage in impactful projects. Applicants should have a relevant Bachelor's degree and must complete the internship in the office. Fluency in Spanish and English is preferred to support collaboration with teams across EMEA. This is a 3-month internship that encourages personal and professional development.

Formación

• Must be enrolled in studies for the entire internship duration.
• Available to start immediately for a 3-month internship.
• Work experience in related fields such as Sales or Marketing.

Responsabilidades

• Engage in impactful short-term projects for real-world experience.
• Manage key strategic projects with Customer Success lead.
• Analyze business results and support business reviews.

Conocimientos

Project management experience

Organizational skills

Fluency in Spanish

Fluency in English

Interest in digital marketing

Educación

Bachelor's degree or above

Descripción del empleo

Responsibilities

The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region.

In this role you will participate in a program that exposes you to TikTok’s business operations, connects you with interns and TikTok'ers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor.

As a project intern, you will have the opportunity to engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience. You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis – we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

• Establish and manage key strategic projects in partnership with Customer Success lead
• Deliver key programs to retain and drive revenue growth
• Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team
• Support ownership of key product strategy for agencies and large advertisers
• Collaborate with internal teams globally across product, marketing, legal, engineering and sales

Qualifications

Minimum Qualifications:

• Bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
• Available to start immediately for 3 months
• Must complete the internship in Madrid, including in‑office attendance.
• Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
• Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
• Demonstrated interest in digital and TikTok's ad solutions
• In this role you will be collaborating extensively with peers and directly with teams based in Spain and across EMEA; this collaboration is necessary to support the development and communicate directly with business partners across the region, and high levels of written and oral fluency in Spanish and English would be beneficial for this role, including an ability to communicate in industry specific terminology with ease.

Preferred Qualifications

• Studying an Advertising and Public Relations, Marketing, or Communication degree
• Autonomous spirit, data‑driven, and results‑oriented.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.