Operations Manager

World Courier; Madrid; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

World Courier in Madrid is seeking an experienced Operations Manager to lead operational excellence across healthcare logistics. This high-impact role requires at least 10 years of industry experience, management skills, and a commitment to customer service.

The successful candidate will work closely with leadership, manage budgets, mentor teams, and ensure compliance with regulations. Strong analytical and communication skills in both English and Spanish are essential.

Join us and help improve the lives of people and animals worldwide!

Qualifications

• Proven ability to perform all aspects of an Operations Management role to a consistently high standard.
• Strong ability to provide relevant business and operational information.
• Excellent organizational skills with the ability to prioritize and multitask.

Responsibilities

• Ensure operations run efficiently and compliantly in line with business objectives.
• Lead, coach, and motivate Operations Controllers and wider associates.
• Support HR-related activities including policy development and people processes.

Skills

Industry experience

Operations Management

Analytical skills

Communication in English and Spanish

Leadership presence

Education

10 years of industry experience

Job description

Operations ManagerSkip to main contentWe use cookies and tracking technologies to offer you a better browsing experience, analyze site traffic, and improve the website.# AmerisourceBergen is now Cencora! Explore our careers.Operations Manager page is loaded## Operations ManagerApplylocations: Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R2610833Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Operations Manager| World Courier | Spain**Join a global leader in specialized healthcare logisticsAt World Courier, we help move life-changing therapies and critical healthcare products across the world with precision, care, and urgency. We are looking for an experienced and inspiring Operations Manager to lead operational excellence across our UK business while supporting our wider global network.This is a high-impact leadership role for someone who thrives in a fast-paced, regulated environment and is passionate about delivering exceptional service to customers across Direct-to-Patient (DtP), Cell & Gene Therapy, commercial pharma, and clinical trials.If you are a strategic operational leader with strong commercial awareness, excellent people leadership skills, and a drive to continuously improve performance, we would love to hear from you.**What you’ll do**As Operations Manager, you will play a key role in ensuring our operations run efficiently, compliantly, and in line with business objectives. You will work closely with the General Manager and wider leadership team to support operational delivery, budget management, team development, and customer satisfaction.**Key responsibilities*** Maintain a strong understanding of the current regulatory landscape across all service areas, including DtP, Cell & Gene Therapy, commercial pharma, and clinical pharma* Partner with the General Manager and Administration Manager to develop the annual budget and manage direct and indirect costs in line with approved targets* Lead, coach, and motivate Operations Controllers and wider associates to achieve business goals and high performance standards* Review, refine, and evolve departmental responsibilities to meet the changing needs of customers and the global network* Support the General Manager with operational and strategic priorities as required* Represent World Courier externally with relevant trade groups, such as the Freight Transport Association* Take ownership of local staffing, including recruitment and headcount management* Support HR-related activities, including policy development and people processes* Contribute to employee financial review processes and annual bonus distribution* Travel regularly across UK and global locations as part of the role* Support additional business priorities as required by the General Manager.**What we’re looking for**We are seeking a confident and capable operations leader who brings deep industry experience, commercial awareness, and a collaborative leadership style.**Essential skills and experience*** Minimum **10 years of industry experience**, including operational, client-facing, and commercial roles* Proven ability to perform all aspects of an **Operations Management** role to a consistently high standard* Experience taking ownership of projects and driving them through to completion* Strong ability to provide relevant business and operational information when required* Demonstrated success in resolving internal and external customer issues quickly and creatively* Strong analytical and problem-solving skills* Excellent communication skills in English and Spanish, both **written and verbal*** Ability to delegate effectively and provide clear direction* A collaborative approach, with the ability to share knowledge and develop others* Full driving licence**Personal qualities that will help you succeed*** Able to work effectively both **independently and as part of a team*** Self-motivated and proactive* Calm and composed under pressure* Flexible and adaptable in a changing environment* Strong attention to detail* Uses initiative and sound judgment* Excellent organisational skills with the ability to prioritise and multitask* Friendly, professional, and approachable* Presentable and confident in representing the business* Strong leadership presence and the ability to lead by example* Dependable, reliable, and trustworthy**Why join World Courier?**This is an exciting opportunity to join a globally respected organisation at the forefront of healthcare logistics. You will have the chance to:* Make a meaningful impact in a mission-driven industry* Lead talented teams in a highly specialized operational environment* Contribute to the delivery of critical therapies and healthcare solutions worldwide* Work in a role with both **strategic influence** and **day-to-day operational leadership*** Be part of a company that values expertise, accountability, collaboration, and service excellence# ******What Cencora offers******Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time# ******Affiliated Companies******Affiliated Companies: World Courier de Espana, S.A.# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned