Product Owner Cold Chain Monitoring

Cencora; Madrid; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work in Madrid or London

Competitive compensation

Job summary

Cencora's World Courier division seeks a Product Owner to lead the monitoring digital capabilities, including Temperature Monitor Selection and RTTM/RTLM services. You will drive roadmaps, user workflows, data-driven decisions and cross-functional collaboration across TMS, X-Act, and Customer Portal.

You will partner with IT and product teams worldwide, push for automation, and enable ship-unit digital enablement while maintaining regulatory alignment. Hybrid work based in Madrid or London.

Qualifications

• 5+ years in product ownership or product management in agile environments.
• Experience owning roadmaps and prioritising backlogs for digital products.
• Proven ability to write business requirements and acceptance criteria.
• Experience coordinating with IT development teams on integrations.
• Strong stakeholder management in a global, matrixed organisation.
• Analytical mindset using KPIs to prioritise outcomes.
• Ability to work across cultures and time zones.
• Knowledge of logistics systems (TMS or similar) or IoT is highly desirable.
• Experience in regulated industries such as pharma, healthcare or logistics.
• Agile or product certifications (CSPO, SAFe PO) are a plus.
• English proficiency at C1 level or higher.

Responsibilities

• Own and prioritise the monitoring product roadmap and backlog across Temperature Monitor Selection, RTTM/RTLM services, and monitoring integrations across platforms.
• Define and refine Temperature Monitor Selection capability, including device packaging type, temperature ranges, and workflows.
• Own the RTTM/RTLM digital services improvement backlog: adoption, performance, reporting, and reliability.
• Prioritise fixes for missing RTTM/RTLM URLs and other integration issues across TMS, X-Act, and Customer Portal.
• Define business requirements and acceptance criteria for monitoring changes across multiple systems.
• Coordinate with IT and product owners to ensure aligned delivery and updates.
• Enable ship unit digital capabilities, pricing, and portal visibility for monitoring.
• Drive automation in shipment creation, reporting, alerting, and customer communications to reduce manual effort.
• Collaborate with QA, procurement, and vendors as needed and align with Digital Control Tower leadership.

Skills

Product ownership

Roadmap ownership

Backlog prioritisation

Stakeholder management

Data-driven decisions

Agile / SAFe

Cross-cultural

Logistics knowledge

English C1+

IT integrations

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

World Courier moves time-critical, life-saving pharma shipments across the globe, and our monitoring services give customers confidence that their product is safe on every leg. You will own the digital product capabilities behind our temperature and location monitoring services: the Temperature Monitor Selection capability, the RTTM/RTLM digital monitoring services (Argos), and the integration and automation roadmap that connects them. This is a high-visibility role that turns monitoring service needs into clear business requirements across TMS, X-Act, Customer Portal, Digital Control Tower and related systems.

Why this role matters

We are moving from standalone monitoring devices to integrated monitoring solutions, with automated shipment creation, real-time visibility, automated reporting, alerting and less manual handling. You will make that shift real. Your success will be measured by adoption of real-time monitoring, the reliability of our integrations and the reduction in manual effort for Operations and Customer Service.

What you’ll own

• Roadmap and backlog: You will own and prioritise the roadmap and backlog for the monitoring digital products: the Temperature Monitor Selection capability, the RTTM/RTLM services, and the monitoring integration and automation backlog.

• Temperature Monitor Selection capability: You will own the capability that guides device selection by packaging type, temperature range and customer requirements, including selection logic, user workflow, data-source alignment and product direction. You will support standardised monitor selection across the network.

• RTTM/RTLM digital services (Argos): You will own the improvement backlog for the real-time temperature and location monitoring services: adoption, service performance, report generation time and success rate, customer visibility and integration reliability.

• Integration reliability: You will prioritise fixes for missing RTTM/RTLM URLs and other integration failures, caused by ghost ship units, previous device assignments, incomplete shipment closure, improper shipment creation and monitor-status issues.

• Business requirements: You will define business requirements and acceptance criteria for monitoring-related changes across TMS, X-Act, Customer Portal, Digital Control Tower, eMDM and downstream systems.

• IT coordination: You will work with IT development teams on integrations and updates to TMS, X-Act, DCT and Customer Portal, and make sure delivery stays aligned with priorities.

• Ship unit digital enablement: You will support the digital enablement of monitor ship units, which define monitor type, temperature range, pricing, RTTM/RTLM functionality, reporting and Customer Portal visibility.

• Automation and automated reporting: You will advance automated shipment creation, report generation and delivery, alerting and customer communications, in order to reduce manual handling.

• Operations and Customer Service: You will work with Operations and Customer Service to validate monitoring workflows, gather feedback and improve usability.

• Cross-functional partners: You will work with QA, Cold Chain Packaging, Procurement, Packaging Fleet Management and vendors when enablement depends on qualification, documentation, pricing, ship units, device onboarding or system readiness. You will also partner with the Product Owners for Digital Control Tower and Cold Chain Intelligence, on proactive shipment management and on dashboard strategy respectively.

What success looks like

• Higher RTTM adoption across the network and more confidence in the solution and its value.

• Lower missing RTTM/RTLM URL rates and more reliable integrations.

• Faster, more successful report generation, with visible service performance.

• More automated shipment creation, reporting and alerting, and less manual effort.

• A confirmed roadmap and ownership model for the Temperature Monitor Selection capability, and consistent monitor selection across packaging types and temperature ranges.

• Clear, prioritised backlogs and strong stakeholder alignment.

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What you bring

• 5+ years in product ownership or product management, with a strong track record in agile environments.

• Experience owning a roadmap and prioritising a backlog for digital products or services, and writing business requirements and acceptance criteria.

• Experience working with IT development teams on system integrations across several platforms.

• Strong stakeholder management and influence without formal authority in a global, matrixed organisation.

• Analytical mindset, with the ability to use data and KPIs to prioritise and measure outcomes.

• Comfort working across cultures and time zones.

• Knowledge of logistics systems (TMS or similar), customer portals, or IoT and real-time tracking solutions is highly desirable.

• Experience in regulated industries such as pharma, healthcare or logistics is highly desirable.

• Agile or product certifications (CSPO, SAFe PO or similar) are a plus.

• English proficiency at C1 level or higher (written and spoken). Additional languages are a plus.

Why join us

• Own a high-visibility digital capability that is critical to World Courier’s value proposition, with real decision-making authority.

• Shape the next generation of shipment monitoring and visibility.

• Work internationally with global teams and exposure to senior leadership.

• Join a re-imagined, product-led IT function driving digital transformation.

• Hybrid working is based in Madrid or London.

• Competitive compensation.

• Contribute to a purpose-driven business delivering essential pharma logistics.

#LI-Hybrid

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned