Internal Sales Support

Flender; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

Flender in Madrid seeks a Customer Solutions Specialist for mechanical power transmission. You will analyze customer needs, develop standard and customized solutions, and coordinate quotations and orders with internal teams to ensure on-time delivery.

Ideal candidates have a mechanical engineering background, can manage multiple tasks, and communicate in Spanish and English (German a plus). You will collaborate with product/marketing and support aftersales while maintaining high quality

Qualifications

• Experience in similar roles (2+ years) required.
• Mechanical engineering background essential.
• SAP experience advantageous.
• Salesforce experience advantageous.
• Ability to manage own workload and priorities when appropriate.
• Spanish fluent (native level).
• English preferred; German a plus.

Responsibilities

• Analyze customer needs for mechanical power transmission solutions
• Prepare solutions with standard Flender products
• Define custom tailored solutions with Flender products and complement with external products (motors/geared motors)
• Analyze end customers’ needs and support their decision-making process
• Prepare, review and book customer quotations
• Review customer orders and ensure consistency and completeness with stakeholders; process orders
• Proactively perform project management tasks in relevant orders
• Interface with product/marketing groups to resolve configurations and changes
• Provide information to customers and/or sales, such as technical and quality documentation
• Take care of aftersales and service enquiries
• Act as back-office support for general duties

Skills

2+ years experience

Spanish native

English proficient

German a plus

Workload management

Education

Mechanical engineering degree

Tools

SAP

Salesforce

Job description

Ideal Candidate:

You are highly adaptable, determined, and excel in customer-focused situations. You enjoy working collaboratively with others to develop solutions. You take pride in contributing to the team’s success. Mechanical engineering background or similar.

What are your responsibilities?

• Analyze customer needs for mechanical power transmission solutions
• Prepare solutions with standard Flender products
• Define custom tailored solutions with Flender products and complement them with external products such as electrical motors, geared motors, or peripheral mechanical elements
• Analyze end customers’ needs and support their decision‑making process
• Prepare, review and book customer quotations
• Review customer orders and check consistency and completeness in cooperation with all involved stakeholders on both customer side and Flender teams; Process orders
• Proactively perform project management tasks in relevant orders
• Interface with product / marketing groups to resolve configurations and technical changes
• Provide information to customers and/or general sales, such as technical and quality documentation
• Take care of aftersales and service enquiries
• Act as back-office support for general duties

Skills:

• Previous experience in similar roles: 2 years or more
• Mechanical engineering experience is essential.
• SAP experience would be an advantage
• Salesforce experience would be an advantage
• Ability to manage own workload and priorities when appropriate
• Spanish: fluent, high level such as native
• English language skills would be preferred; German would be a plus

Note:

Pay attention to +381 phone code – Our recruiters come from Flender Serbia.

Your contact person(s) for this job posting is/are:

Nina Kosanović [C]

Flender is an Equal Opportunity and Affi... encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.